Night Auditor

Innisfree Hotels•Panama City Beach, FL

About The Position

The Night Auditor checks Front Office accounting records for accuracy, summarizes and compiles information for the hotel's financial records, and tracks room revenue, occupancy percentages, and other Front Office operating statistics. The role prepares a summary of cash, check, and credit card activity reflecting the hotel's financial performance for the day. It also posts room charges and taxes to guest accounts, including transactions that were not posted by the Front Office cashier during the day. The Night Auditor provides friendly, service-oriented assistance to guests and employees; handles check-ins, check-outs, reservations, payments, and guest account activity as needed; and completes the End of Day/Night Audit Checklist and the end-of-day process in the property management software. The position follows company and hotel policies, supports a clean and safe work environment, and may operate and drive a shuttle when applicable to the property.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience; hospitality experience preferred.
Ability to interpret instructions provided in written, oral, or scheduled form.
Ability to read, write, and speak English effectively to communicate with guests and team members.
Knowledge of reservation and POS systems.
Ability to work with computers; good knowledge of operating software is preferred.
Ability to multitask and attention to detail.
Ability to work as a team player.
Ability to work independently with minimal supervision and a high degree of autonomy.
Valid driver's license and clean driving record when applicable to the property.

Nice To Haves

Hospitality industry experience.
Good knowledge of operating software.

Responsibilities

Approach guest and employee interactions in a friendly, service-oriented manner and maintain a positive demeanor.
Promote a positive, caring work environment by calmly and confidently addressing and resolving conflict.
Respond promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout guests' stays.
Process check-ins and check-outs as needed; assign rooms according to guest requests and reservation details; assist with booking and canceling reservations; post room charges and taxes; and process guest payments.
Transfer charges and deposits to master accounts and verify account postings and balances.
Print and file reservations for the next business day.
Track room revenues, occupancy percentages, and other Front Office statistics.
Prepare summaries of cash, check, and credit card activity.
Verify postings and documents for accuracy, and record, store, access, and/or analyze computerized financial information.
Follow the End of Day/Night Audit Checklist.
Perform wake-up calls.
Run the end-of-day process in the property management software (PMS).
Review shift communications to stay current on hotel developments.
Follow credit and inventory control procedures, including obtaining proper approval codes for cash- and card-paying guests, to minimize lost revenue.
Monitor customer accounts for compliance with hotel credit limits and verify registration details, including name, address, and payment method.
Follow hotel policies for cash banks, drop/deposit logs, and related procedures.
Follow company policies and procedures and meet standards.
Maintain a clean and safe work environment and immediately report safety issues to management.
Operate and drive the shuttle when applicable to the property.
Perform other duties as assigned by management.