Night Audit

Buffalo Lodging • Cheektowaga, NY

8d • Onsite

About The Position

Courtyard by Marriott Buffalo Airport is seeking a Night Auditor to provide superior guest service during overnight hours. The role includes welcoming guests, processing check-ins and check-outs, handling reservations and guest information, responding to requests, and providing information about hotel services and amenities. The Night Auditor also performs end-of-day accounting tasks, including closing and balancing room accounts and vouchers, investigating discrepancies, running reports, completing the night audit, and preparing guest folios for express checkout.

The position is with Buffalo Lodging Associates, a hotel management company founded in 1996 and based in Canton, Massachusetts. The company manages a portfolio of 50 hotels and emphasizes hospitality, operational excellence, and its core values of Excellence, Passion, Integrity, and Inclusive.

Requirements

• Customer service experience; experience in a hotel setting is preferred.
• Computer knowledge, including intranet, property management systems, Word, and Excel, is strongly preferred.
• Must have a valid driver’s license and an acceptable driving history, subject to company approval.

Nice To Haves

• Hotel customer service experience.
• Brand experience.
• High school diploma or equivalent.
• Computer knowledge including intranet, property management system, Word, and Excel.

Responsibilities

• Greet guests and complete check-in and check-out procedures using the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify guests’ needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from callers and enter pertinent information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.
• Organize paperwork from previous shifts.
• Close and balance room accounts and vouchers; investigate and analyze out-of-balance situations.
• Run trial balance reports and complete the night audit.
• Prepare guest folios for express checkout.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for employees, friends, and family.
• Wellness programs.
• Learning and development opportunities.
• Employee referral program.
• Weekly pay.
• Monthly employee appreciation activities and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED