Night Auditor

Sonesta Denver, CO•Denver, CO

9d•$21 - $23•Onsite

About The Position

The Night Auditor is responsible for balancing and auditing hotel income and expenses for each 24-hour operating period while also performing Guest Service Agent duties during the overnight front desk shift. The role contributes to the hotel's overall success by meeting front desk performance objectives and delivering Sonesta Service in accordance with the company's G.U.E.S.T. standards. During overnight hours, the Night Auditor serves as a liaison for hotel systems and contacts or opens support tickets with Opera, SynXis, or other system support when failures or issues occur. The role is hourly and non-exempt, based at Sonesta Denver Downtown, and reports to the Front Office Manager. The stated pay range is $21.00 to $23.00 per hour.

Requirements

High school diploma or equivalent.
Ability to speak, read, and write fluent English.
Professional verbal and written communication skills.
Valid driver's license.
Ability to work mornings, evenings, weekends, and holidays.
Ability to frequently stand, bend, climb, kneel, and move about the facility.
Ability to carry, lift, or pull items weighing up to 50 pounds.
Ability to frequently handle objects and equipment and stand for extended periods.

Nice To Haves

One year of previous hotel experience.
Previous experience in the extended-stay industry.
Other language skills.
Mathematical skills, including basic math, percentages, and variances.
Problem-solving, reasoning, motivating, organizational, and training abilities.
Experience with Microsoft Office and Opera systems.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Balance and audit room, food and beverage, and telephone revenue, and assist with preparation of daily revenue reports.
Balance and audit room tax charges, cashier reports, and guest house accounts.
Complete and transmit daily management and accounting reports with supporting documentation.
Prepare daily, weekly, and month-end reporting packs for the General Manager.
Assist with setting up complimentary breakfast, including hot and cold food, juice and coffee stations, and supplies.
Assist with washing, drying, and folding hotel laundry.
Act as a security point of contact during parts of the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and exchange information.
Register guests, issue room keys, explain hotel services and room locations, and provide information about the Travel Pass rewards program.
Answer phones promptly and courteously.
Process cash and credit card transactions according to procedures, including posting charges, completing reports, preparing deposits, and counting and securing the assigned bank.
Book individual or group reservations as needed, process cancellations and revisions, update reservation information, and upsell rooms when possible.
Follow the seasonal demand reservation strategy set by hotel management for room types, length of stay, and pricing.
Promote teamwork and quality service through communication and coordination with other shifts and departmental management.
Service the shoppe and the pour, provide guests with the hotel's products and services, and follow local alcohol-sales laws.
Fulfill guest special requests and ensure proper delivery of guest services.
Issue, control, and release guest safe-deposit boxes.
Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Contact or open support tickets with Opera, SynXis, or system support when hotel systems fail or have issues overnight.
Perform other duties as assigned.