Night Auditor

Home2 Suites Muncie•Muncie, IN

About The Position

The Night Auditor oversees nightly front desk operations and ensures financial transactions and reports are accurately completed and prepared for the next day's operations. The role focuses on reconciling daily financial activity, managing guest services during the overnight shift, providing manager-on-duty coverage, and delivering exceptional guest experiences. The Night Auditor performs front desk duties, including check-ins and check-outs, reservations, guest inquiries, and complaint resolution. The position also reconciles front desk work, runs the trial balance, posts rooms, closes the day, and prepares and distributes reports. The role handles payments and other financial tasks, uses the Property Management System and Electronic Key Equipment, and coordinates with hotel departments to support smooth operations. Associates may work varying schedules, including nights, weekends, and holidays, based on business needs. High school diploma or equivalent is required. One to two years of accounting or front office experience is preferred.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Ability to lift up to 15 lbs occasionally and perform tasks involving repetitive motions, bending, and climbing.

Nice To Haves

One to two years of experience in an accounting or front office position.

Responsibilities

Perform front desk agent duties, including guest check-in and check-out, reservation handling, and responding to guest inquiries.
Reconcile daily front desk agent work and ensure accuracy in daily accounting processes.
Run the trial balance, post rooms, close the day, and prepare and distribute next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Provide exceptional guest service, welcome guests, and handle complaints promptly and courteously.
Accept payments, maintain a house bank, and prepare accurate receipt reports.
Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
Answer telephones promptly and handle reservations, check-ins, and check-outs accurately and efficiently.
Operate or assist with transportation arrangements in a timely and courteous manner.
Assist guests with luggage and provide information about local attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes promptly and accurately.
Follow applicable company Standard Operating Procedures.
Use the Property Management System and Electronic Key Equipment.
Maintain a clean and orderly work area and respond promptly to FOM or MOD requests.
Communicate pertinent information with other departments.
Use time wisely, remain self-motivated, and respond positively to new ideas and feedback.
Use selling techniques during reservations and walk-ins to identify upselling and revenue opportunities.
Complete shift closing accurately and obtain appropriate approval signatures and authorization codes.
Comply with company rules and regulations for the safe and effective operation of hotel facilities.