Night Auditor

Drury Hotels • Nashville, TN

9d • Onsite

About The Position

The Night Auditor performs front desk functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts, verifies and balances entries, runs reports, and checks information for accuracy. The Night Auditor may also help set up breakfast, including food preparation, service, and cleaning.

This team member is responsible for guest safety and security during overnight hours and is often the only team member on the property for most or all of the shift. The role requires the ability to work alone as scheduled and to provide courteous, efficient, and friendly service to guests and potential guests. The Night Auditor responds promptly to inquiries, requests, and complaints, helps maintain a positive environment for a diverse team and guests, and keeps the front desk lobby clean and organized. The role also requires following hotel safety and security rules while protecting oneself, team members, guests, and the hotel.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly manner and provide a hospitable environment.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled, including potentially being the only team member on the property during a shift.

Responsibilities

• Perform front desk functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts, verify and balance entries, run reports, and check information for accuracy.
• Assist with breakfast setup, which may include food preparation, setup, service, and cleaning.
• Help ensure guest safety and security during overnight hours.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Contribute to a positive work environment for the team and guests.
• Maintain the front desk lobby in a clean and organized manner.
• Follow hotel safety and security rules and instructions while protecting oneself, team members, guests, and the hotel.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed