Night Auditor - Part Time - Desert Blue Resort

Wyndham Hotels & Resorts•Las Vegas, NV

About The Position

The Night Auditor is responsible for preparing and completing Night Audit work and may perform all Front Office functions during the third shift. Duties include completing the daily computer-procedure checklist; balancing the day’s revenue and operational paperwork; generating Food and Beverage audit reports; maintaining records according to standards; preparing initial direct bills with supporting documentation for the Property Accountant; and following up on guest requests during the shift. The role also provides Guest Services, including greeting and registering guests, issuing unit keys, sharing resort and local information, processing payments, balancing receipts, completing check-outs, reviewing folios and cash sheets, preparing deposits, securing the assigned bank, updating no-shows, closing and resetting the credit card system, and running the final night audit and reports. The Night Auditor responds to guest concerns, supports service recovery, coordinates with other departments and site accounting, and complies with audit, quality assurance, loss prevention, and operating procedures. The position is part time at Desert Blue Resort.

Requirements

High school diploma or equivalent; accounting education is preferred.
One year of front desk experience in a hospitality or hotel environment, and/or one year of customer service experience in a service or retail environment, and one year of accounting experience.
Experience may be accepted in place of the education requirement unless prohibited by law.
Organizational skills and excellent communication skills.
Ability to learn job skills and company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos; read, write, and understand English.
Strong customer-service focus and ability to solve problems with minimal guidance.
Basic office skills, including basic math and proper cash-handling procedures.
Professional appearance and a positive, can-do attitude toward guests and staff.
Ability to multitask in a fast-paced environment and work independently or with others as needed.
Detail-oriented approach.
PC skills and knowledge of accounting systems.
Ability to use basic office equipment, including fax machines, copiers, and printers.
Knowledge of Microsoft Word, Excel, and Outlook, and key systems.
Ability to frequently switch activities while operating a switchboard or computer keyboard.

Nice To Haves

Accounting education.
Hotel hospitality front-office accounting knowledge.
Basic office skills, including basic math and proper cash-handling procedures.

Responsibilities

Complete the Night Audit checklist and balance the day’s revenue and paperwork, including movie revenue, telephone postings, valet laundry, and server and desk-agent paperwork.
Generate required Food and Beverage audit reports and maintain records such as log books according to standards.
Prepare initial direct bills and provide supporting folio or banquet-check documentation to the Property Accountant.
Handle and follow through on guest requests during the third shift.
Greet and register guests, issue unit keys, and provide resort information and information about area attractions.
Process cash and credit card transactions according to established procedures; balance cash receipts and shift work; perform a bucket check; post guest charges; complete cashier and other reports; prepare deposits; and count and secure the assigned bank.
Complete guest check-out procedures and, as needed, book individual or group reservations.
Check departure folios and verify daily cash sheets for accuracy and correct posting.
Close and reset the credit card system, update no-shows, and run the final night audit and associated reports.
Coordinate with site accounting on daily transactions, cash drops, credit cards, and related matters.
Respond to guest inquiries and concerns, resolve issues where possible, escalate matters requiring monitoring or follow-up, and recommend service recovery actions.
Promote teamwork and quality service through communication and coordination with other departments.
Comply with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Exhibit the company’s Count on Me philosophy by being responsive and respectful and delivering a positive experience.
Perform other duties as needed.