Night Auditor - Part Time - Desert Blue Resort

Travel + Leisure Co.•Las Vegas, NV

About The Position

The Night Auditor is responsible for preparing and completing Night Audit work and may perform all Front Office functions during the third shift. Duties include completing daily computer audit checklists, balancing the day’s work and revenue, generating Food and Beverage audit reports, maintaining required records, preparing initial direct bills with supporting folio or banquet documentation, and responding to guest requests during the shift. The role also supports resort Guest Services by greeting and registering guests, issuing keys, providing resort and area information, processing cash and credit card transactions, balancing receipts, posting guest charges, completing cashier and other reports, preparing deposits, securing the assigned bank, and completing check-in and check-out procedures. The Night Auditor verifies departure folios and cash sheets, closes and resets the credit card system, updates no-shows, runs the final audit and related reports, and coordinates with site accounting on daily transactions. The position requires maintaining positive guest and associate relationships, resolving guest concerns or escalating them when needed, recommending service recovery, and coordinating with other departments. The Night Auditor must follow applicable audit, quality assurance, loss prevention, resort, guest service, and standard operating procedures, and demonstrate the company’s “Count On Me” philosophy. Other duties may be assigned as needed.

Requirements

High school diploma or equivalent.
Organizational skills and excellent communication skills.
Ability to learn job skills and company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, and memos.
Ability to prioritize customer service and solve problems with minimal guidance.
Ability to read, write, and understand English.
Basic office skills, including basic math and proper cash-handling procedures.
Professional appearance and a positive, can-do attitude toward guests and staff.
Ability to multitask and work in a fast-paced environment.
Ability to work independently or with others as needed; people-oriented and detail-oriented.
PC skills and knowledge, and knowledge of accounting systems.
Ability to use basic office equipment, including fax machines, copiers, and printers.
Microsoft Office skills, including Word, Excel, and Outlook; familiarity with key systems.
Ability to change activities frequently while operating a switchboard or computer keyboard.
One year of front desk experience in a hospitality or hotel environment and/or one year of customer service experience in a service or retail environment.
One year of accounting experience.
Experience may be accepted in place of the education requirement unless there is a legal requirement.

Nice To Haves

Accounting education preferred.
Hotel hospitality front office accounting knowledge is a plus.
Basic office skills are helpful.

Responsibilities

Complete the daily Night Audit computer checklist and prepare and disposition Night Audit work.
Balance the day’s work, including applicable revenue, postings, paperwork, and other transactions.
Generate required Food and Beverage audit reports and maintain records such as log books.
Prepare initial direct bills and attach supporting folio or banquet-check backup for the Property Accountant.
Handle guest requests during the third shift as needed.
Greet and register guests, issue unit keys, provide resort and area information, and complete check-in and check-out procedures.
Process cash and credit card transactions; balance receipts and work performed; post guest charges; complete cashier and other reports; prepare deposits; and count and secure the assigned bank.
Perform a bucket check, verify departure folios and daily cash sheets, close and reset the credit card system, update no-shows, and run the final Night Audit and related reports.
Routinely book guest reservations for individuals or groups as needed.
Coordinate with site accounting regarding daily transactions, cash drops, and credit cards.
Respond to guest inquiries and concerns, resolve issues or escalate them for monitoring or follow-up, and make service recovery recommendations.
Promote teamwork and quality service through communication and coordination with other departments.
Comply with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Exhibit the company’s “Count On Me” philosophy by being responsive, respectful, and focused on delivering a great experience.
Perform other duties as needed.