Resort Night Auditor

Hilton Grand Vacations • Hollister, MO

4d • Onsite

About The Position

The Night Auditor supports Front Office operations as the overnight guest service agent. The role audits, posts, balances, and reconciles daily transactions to support exceptional guest service and financial profitability. It also includes front desk responsibilities such as checking guests in and out and handling cashier procedures.

Requirements

• High school diploma or GED.
• One year of auditing experience.
• One year of Front Desk experience.
• Previous cash-handling experience.
• Anticipate customer needs and consider how work affects customers.
• Build confidence through honest and dependable interactions.
• Adaptability to a variety of shifts, including weekends and holidays.

Responsibilities

• Assist with Front Office duties as the overnight guest service agent.
• Follow audit procedures to balance daily revenue and expense transactions.
• Identify causes of out-of-balance situations, produce reports for management, and correct errors to help prevent recurrence.
• Ensure charges are posted to the appropriate guest folio or master account and balanced with supporting documentation.
• Reconcile charges to the general ledger, prepare backup files, close out the shift and business day in the reservation system, and prepare the system for the next day.
• Manage cash funds and daily shift deposits accurately, compile daily revenue reports, and file work accordingly.
• Perform front desk duties, including check-in, check-out, and cashier procedures.
• Assist with other departmental duties as directed by leadership.

Benefits

• Medical, dental, and vision coverage beginning on the first day of work.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED