Night Auditor

LM SERVICES CORPORATION GROUP•St. Louis, MO

9d•$15 - $0•Onsite

About The Position

The Night Auditor greets and registers guests, provides prompt and courteous service, and shares information about hotel facilities and guest accommodations. The role audits hotel revenue daily, balances each department’s income and allowances, verifies guest accounts and room rates, and closes guest accounts at checkout. The position is full-time at Hilton St Louis at the Ballpark in St. Louis, Missouri, with a graveyard shift and pay of $15.00 per hour. The role also handles guest payments and account postings, responds to telephone calls and guest requests, delivers messages and packages, and helps resolve guest dissatisfaction or account disputes. Other duties may include cross-training and assisting PBX Operators. The Night Auditor reports suspicious persons or activity to a supervisor immediately.

Requirements

Previous hotel experience is required.
Ability to stand for long periods of time.
Ability to read, listen, and communicate effectively in English, verbally and in writing.
Ability to effectively handle internal and external customers, including situations requiring patience, tact, and diplomacy to defuse anger, gather accurate information, and resolve conflicts.
Ability to access, accurately input, and process information using a moderately complex computer system.
Knowledge of computer-assisted auditing methods.
Hearing and visual ability to observe and detect signs of emergency situations.
High school diploma or equivalent.
Considerable skill using a calculator to perform moderately complex mathematical calculations accurately.

Nice To Haves

Accounting experience preferred.
Associate’s degree in Accounting, Hospitality, or a related field preferred.

Responsibilities

Greet customers promptly with a friendly and sincere welcome.
Balance the income and allowances for each department.
Verify guest room rates and adjust them as needed.
Complete guest registration by obtaining information from guests or reservation printouts and entering it into the computer or manual system.
Provide folders and handle reservation requests using a process similar to check-in.
Handle cash, make change, and balance an assigned house bank.
Accept and record vouchers, traveler’s checks, and other forms of payment.
Perform moderately complex arithmetic calculations accurately using a calculator.
Post charges to guest rooms and house accounts using a computer or manual system.
Answer telephone calls promptly, within three rings.
Take and deliver accurate, timely guest messages manually or through the computer system.
Deliver mail, small packages, and facsimiles to customers as requested.
Close guest accounts at checkout and ask guests about their stay.
Address guest dissatisfaction or disputes by negotiating a compromise, which may include authorizing revenue allowances.
Perform other assigned duties, such as cross-training or assisting PBX Operators.
Report suspicious persons or activity to a supervisor immediately.