Night Auditor

Charlestowne Hotels•Jackson, WY

About The Position

The Night Auditor handles Guest Service Representative and accounting duties, auditing, posting, and balancing daily financial transactions to support guest service and hotel financial profitability. The role reconciles daily revenue and expenses, verifies guest billing and credit card transactions, and greets, registers, and checks guests in and out. It also includes front desk service, guest assistance, and maintaining the front desk and nearby lobby area.

Requirements

High school diploma or equivalent and/or experience in a Hotel or related field preferred.
Significant attention to detail.
Ability to operate front desk equipment, including a computer, switchboard, and credit card machines.
Understanding of basic math skills.
Good verbal and guest interaction skills.
Ability to collect money and issue change where applicable.
Ability to work as a cohesive team member and relay information appropriately from shift to shift.
Must be able to stand for several hours at a time.
May be required to lift items up to 25 lbs.

Responsibilities

Audit, post, and balance the Hotel’s daily cashier work.
Post room fees, related taxes, and other paid services to guest accounts each day.
Verify account entries are balanced and document and settle discrepancies.
Follow Hotel billing standards and prepare financial reports for distribution to appropriate departments.
Reconcile the credit card system to daily transaction lists.
Verify cash postings and cashier drops for accuracy.
Complete the daily Hotel turnover and organize transaction paperwork as directed by management.
Greet guests pleasantly and professionally; complete registration and check-out procedures.
Answer and transfer telephone calls and take messages when applicable.
Make guest reservations, including changes and cancellations.
Follow proper credit card procedures, maintain an accurate shift bank, and use the correct vouchers for transactions.
Respond to guest needs and requests promptly and follow up to confirm resolution and satisfaction.
Understand Hotel services and programs, and be knowledgeable about the local area and points of interest.
File appropriate paperwork and keep the front desk stocked with supplies.
Understand Hotel emergency procedures and evacuation protocols.
Collect guest payments at check-in and check-out and make changes as necessary.
Keep the Front Office and nearby Lobby area neat, clean, vacuumed, and dusted daily.
Follow company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance.
Protect confidential proprietary information and company assets.
Communicate clearly and professionally and maintain open, collaborative relationships with employees and management team members.
Perform other reasonable job duties as requested.