Night Audit Jobs

About The Position

Requirements

• Strong attention to detail and accuracy in data entry, recordkeeping, and financial reconciliation.
• Excellent verbal and written communication skills in English.
• Demonstrated customer service skills, with a friendly, professional, and patient demeanor.
• Ability to work independently with minimal supervision during overnight shifts.
• Strong problem-solving skills and sound judgment when handling guest issues or unexpected situations.
• Proficiency with basic computer applications, including email, spreadsheets, and word processing.
• Reliable and punctual, with the ability to consistently work scheduled overnight, weekend, and holiday shifts as needed.
• Ability to stand for extended periods and occasionally lift, carry, or move items as required for front desk operations.
• High school diploma or equivalent.
• Must meet any legal requirements for employment and work authorization in the property’s location.

Nice To Haves

• Previous hotel front desk, night audit, or related hospitality experience.
• Basic understanding of accounting or cash-handling principles.
• Experience with property management systems (PMS) or hotel reservation software.
• Additional hospitality or accounting coursework.

Responsibilities

• Perform nightly audit processes, including balancing and reconciling all daily financial transactions for the front desk and related departments.
• Verify room rates, adjustments, discounts, payments, and postings for accuracy and compliance with company policies.
• Run and distribute end-of-day and night audit reports for management, accounting, and operational teams.
• Monitor and review daily revenue, occupancy, and other key metrics to identify discrepancies or unusual activity.
• Handle late check-ins, early departures, and guest inquiries, providing prompt, professional, and courteous service.
• Answer and direct incoming calls, take messages, and provide general information about the hotel and local area.
• Process guest payments, post charges, and maintain accurate records in the property management system.
• Resolve or escalate guest issues, complaints, and special requests in a timely and service-oriented manner.
• Keep lobby and front desk areas clean, organized, and welcoming throughout the night.
• Coordinate with housekeeping, maintenance, and security to address overnight issues.
• Complete nightly checklists and finalize front desk tasks before morning shift turnover.
• Follow cash-handling procedures, including balancing cash drawers and securing deposits.
• Maintain confidentiality of guest information and protect company assets in accordance with policies.
• Follow safety and security protocols, monitor property access, and report incidents.
• Support other operational tasks assigned by management to ensure smooth hotel operations during overnight hours.