Night Audit

Horseshoe Bay Resort•Bloomfield Hills, MI

24d

About The Position

The Night Audit role balances room, restaurant, and bar transactions daily; posts and balances charges and settlements accurately and promptly; maintains files; and resets systems for the next day’s operations. The position audits point-of-service and front-office records, prepares daily revenue information, enters revenue, expenses, and allowances, and generates daily reports. It also handles routine computer issues and adjustments during the shift. The associate is expected to communicate effectively with guests and coworkers, maintain a professional appearance and manner, support the team, and follow hotel standards for customer service, work habits, safety, and security. Other job-related duties may be assigned. The position description notes that duties may change and does not create an employment contract.

Requirements

Ability to communicate in English.
Self-starting personality and an even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests.
Willingness to help coworkers and work as part of a team.
Basic mathematical skills and ability to make accurate calculations using a 10-key.
Ability to address guest and employee concerns in a friendly and positive manner.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to solve routine problems and ask for help when unsure how to proceed.

Responsibilities

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes or journals, including revenue, covers, waiter fees, tips paid out, and settlements by type and cashier.
Run audit reports and journals from the front-office system, Point of Service, and computer.
Make corrections and adjustments and handle computer problems that occur during the shift.
Enter revenue, expenses, and allowances into the front-office system to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Balance revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.
Treat guests and associates with courtesy and respect and maintain professional guest relations.
Follow hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes and learn or improve skills as needed.
Follow hotel safety and security policies and procedures, including key controls, safe lifting, chemical use, and reporting hazards or concerns.