Night Audit

RiverPlace Hotel•Portland, OR

21d

About The Position

The Night Auditor oversees overnight front desk operations, completes daily financial audits, reconciles hotel revenue, and ensures the accuracy of daily financial reports. The role provides professional guest service, supports hotel security, and helps ensure a smooth transition between overnight and daytime operations. The position also manages guest check-ins, check-outs, reservations, room assignments, and billing inquiries; responds to guest requests and service concerns; and communicates relevant guest, maintenance, and operational updates to appropriate departments. The Night Auditor follows hotel policies and service standards, maintains a professional front desk and lobby, and performs other duties as assigned to support hotel operations.

Requirements

Must be a United States citizen or possess a valid work permit.
High school diploma or equivalent required.
Strong attention to detail and accuracy when handling financial transactions and reports.
Excellent communication, problem-solving, and guest service skills.
Ability to work independently, exercise sound judgment, and manage competing priorities during overnight hours.
Ability to maintain confidentiality and handle sensitive guest information appropriately.
Basic understanding of hotel operations, billing, and financial reconciliation.
Proficiency with computers and ability to learn hotel property management systems.
Ability to remain alert and attentive throughout the overnight shift.
Ability to stand, walk, and sit for extended periods as required.
Ability to lift or move light office supplies and other items as needed.
Ability to work in a hotel environment with frequent interaction with guests and team members.
Ability to work flexible schedules, including weekends, holidays, and occasional evenings as business needs require.

Nice To Haves

Previous hotel front desk, night audit, or customer service experience preferred.

Responsibilities

Perform nightly audits of hotel revenue, room charges, payments, and financial transactions to ensure accuracy.
Balance and reconcile daily transactions, including cash, credit cards, and other payment methods.
Prepare and distribute daily financial reports and communicate discrepancies to appropriate leadership.
Complete the daily hotel closeout process and roll the system to the next business day.
Manage guest check-ins, check-outs, reservations, room assignments, and billing inquiries.
Respond to guest requests, resolve service concerns professionally, and escalate issues when necessary.
Answer incoming calls and provide accurate information about hotel services, amenities, and local attractions.
Monitor hotel activity throughout the overnight shift and follow established safety, security, and emergency procedures.
Maintain accurate guest records, process payments, and protect confidential guest and financial information.
Communicate relevant guest concerns, maintenance needs, and operational updates to appropriate departments.
Maintain a clean, organized, and professional front desk and lobby environment.
Follow hotel policies, service standards, cash-handling procedures, and applicable safety requirements.
Perform other duties as assigned to support hotel operations.