Night Auditor

InterContinental The Clement Monterey•Monterey, CA

21d•Onsite

About The Position

InterContinental The Clement Monterey is hiring a full-time Night Audit Agent for its Front Office / Guest Services department. The role combines overnight guest service with financial auditing and reporting to support a seamless guest experience and accurate daily hotel records. The agent works independently during overnight operations, assists guests with front desk needs, and helps maintain service, cash-handling, safety, security, and confidentiality standards. The schedule includes overnight shifts, weekends, and holidays based on business needs. InterContinental The Clement Monterey is one of seven hotels managed by privately owned Pacific Hotel Management, LLC. The company describes its culture as family-oriented, friendly, outgoing, competitive, and results-driven, and emphasizes teamwork, hospitality, and guest and associate satisfaction. The position’s stated starting wage is $27.00 per hour.

Requirements

High school diploma or equivalent.
At least one year of customer service experience in hospitality or a comparable industry.
Strong mathematical, analytical, and problem-solving skills, with excellent attention to detail.
Computer proficiency, including Microsoft Office and email, and ability to learn hotel property management systems.
Strong verbal and written communication skills in English.
Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.
Professional, friendly demeanor and commitment to guest satisfaction.
Ability to handle confidential information, financial transactions, and guest concerns with discretion and professionalism.
Dependability and flexibility, including availability for overnight shifts, weekends, and holidays.
Ability to meet the physical demands described, with or without reasonable accommodation: prolonged standing and walking; navigating stairs; bending, stooping, and kneeling; lifting at least 50 pounds; and pushing or pulling items weighing approximately 200 pounds.

Nice To Haves

Previous hotel Front Desk or Night Audit experience.
Bilingual or multilingual skills.

Responsibilities

Welcome guests and assist with check-ins, check-outs, reservations, and special requests.
Perform nightly audits of hotel revenue, including guestroom charges, food and beverage transactions, taxes, and other financial activity.
Reconcile daily transactions, cash receipts, credit card payments, deposits, and guest accounts.
Balance hotel revenue and expenses for the 24-hour operating period and complete the nightly system rollover.
Prepare and distribute daily financial, accounting, and management reports.
Verify room charges, adjustments, and payment postings in accordance with established procedures.
Respond to guest inquiries, concerns, and service requests while maintaining hospitality standards.
Manage incoming telephone calls, emails, and reservations professionally and efficiently.
Communicate guest information, operational concerns, and outstanding requests to management and incoming shifts.
Protect the confidentiality of guest information and financial records and follow cash-handling, safety, and security procedures.
Assist with Front Office operations and other guest service responsibilities as needed.