Night Audit

Salem•Winston-Salem, NC

24d

About The Position

The Night Auditor balances the hotel’s daily revenue and expense transactions while providing professional, friendly guest service. The role supports the overnight functioning of the Front Office and may serve as manager-on-duty during the shift. The Night Auditor performs end-of-day procedures, prepares revenue and statistical reports, assists guests, handles accounts and deposits, and helps maintain a safe, organized work area.

Requirements

One year of experience in a similar position or as a guest service agent with relief night audit responsibilities is preferred.
Knowledge of accounting procedures and strong attention to detail.
Ability to communicate clearly and professionally using proper grammar and active listening.
Ability to operate a variety of computer applications.
Availability to work weekends, holidays, overtime, and alternating shifts.
Ability to stand for prolonged periods, up to four hours or more.
Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.

Nice To Haves

One year of experience in a similar position or guest service agent experience with relief night audit responsibilities.

Responsibilities

Post appropriate charges and transactions to guest accounts.
Maintain, review, post, and/or transfer charges and deposits to master accounts.
Investigate or analyze out-of-balance situations and make necessary corrections.
Prepare daily revenue summaries and front office statistical reports.
Perform end-of-day system procedures and prepare systems for the next day’s operations.
Serve as night manager-on-duty when assigned and complete the MOD report.
Assist guests with check-in, check-out, and inquiries about rates, room types, amenities, and local area information.
Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
Complete end-of-shift reports and deposits according to company cash-handling standards.
Remain alert to security and safety concerns and notify supervisors of risks.
Keep work areas clean and organized and maintain safe work habits.
Perform additional duties as needed, required, or directed.