Front Office Agent (Night Audit)
About The Position
Loews Philadelphia Hotel is seeking a warm and welcoming Front Office Agent to create memorable first impressions and deliver exceptional guest experiences from check-in through check-out. The role combines professionalism with genuine hospitality and requires attention to detail, a proactive approach, and the ability to work in a fast-paced environment. The agent supports guests, maintains front desk and lobby standards, handles payments, and responds to guest needs while collaborating with other departments. Schedules may vary to reflect business needs, and weekend, evening, and holiday work may be required.
Requirements
- Minimum of one year of guest service experience in hotel hospitality is preferred.
- Ability to stand and walk for long periods is required.
- Ability to work weekends, evenings, and holidays as necessary or required.
- Strong verbal and written communication skills.
- Ability to work collaboratively and adapt to change.
- Attention to detail and accuracy in tasks such as handling payments and managing guest inquiries.
Nice To Haves
- Previous experience with a hotel Property Management System, preferably Opera.
- Veterans and military spouses are encouraged to apply.
Responsibilities
- Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
- Assign rooms according to guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies professionally, prioritizing guest and team member safety.
- Maintain regular attendance in conformance with standards.
- Attend mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) with company match
- Paid sick days, vacation, and holidays
- Paid bereavement and paid pet bereavement
- Paid parental leave
- Adoption assistance
- Training and development opportunities and career growth
- Tuition reimbursement
- Pet insurance
- Commuter benefits for transit and parking
- Complimentary meals in the Team Member Café while working
- Food and Beverage discounts in on-site outlets
- Team Member hotel rates, other discounts, and perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
