Front Office Agent
About The Position
The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in through check-out. The role combines professionalism with genuine hospitality and requires attention to detail and a proactive approach in a fast-paced environment. The agent greets and registers guests, supports their preferences and requests, promotes hotel services and local attractions, responds to inquiries, and helps ensure safe, smooth hotel operations. The position may require varying schedules based on business needs, including weekends, evenings, and holidays.
Requirements
- Minimum of one year of guest service experience in hotel hospitality preferred.
- Ability to stand and walk for long periods of time.
- Ability to work weekends, evenings, and holidays as necessary or required.
- Strong verbal and written communication skills.
- Ability to solve problems proactively and work collaboratively with the team and other departments.
- Attention to detail and accuracy, including when handling payments and guest inquiries.
Nice To Haves
- Experience with a previous Property Management System, preferably Opera System.
Responsibilities
- Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
- Assign rooms to meet guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies professionally, prioritizing guest and team member safety.
- Maintain regular attendance in conformance with standards.
- Attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days, vacation, and holidays
- Paid bereavement and paid pet bereavement
- Training and development opportunities and career growth
- Tuition reimbursement
- Pet insurance
- Team Member hotel rates, discounts, and other perks
- Uniforms provided with dry cleaning at no cost
- On-site parking
- Complimentary meals in the Team Member Café while working
- Community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
