Front Office Agent
About The Position
Loews Hollywood Hotel is seeking a warm and welcoming Front Office Agent to create memorable first impressions and deliver exceptional guest experiences from check-in to check-out. The role combines professionalism with genuine hospitality, helping guests feel valued and cared for in a fast-paced environment where attention to detail and a proactive approach are important. The agent greets and registers guests, manages room assignments and payment information, promotes hotel amenities and local attractions, responds to guest inquiries, and completes check-out procedures. The role also includes maintaining the Front Desk and lobby, staying informed about events and group bookings, and handling emergencies with a focus on safety. Schedules may vary to meet business needs. The wage is $29.70.
Requirements
- Minimum of one year of guest service experience in hotel hospitality is preferred.
- Ability to stand and walk for long periods of time is required.
- Ability to work weekends, evenings, and holidays as necessary or required.
- Ability to work varying schedules to reflect business needs.
- Attend mandatory training sessions and meetings.
Nice To Haves
- Experience with a previous Property Management System, preferably Opera System.
- Veterans and military spouses are encouraged to apply.
Responsibilities
- Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
- Assign rooms according to guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies professionally, prioritizing guest and team member safety.
- Maintain regular attendance in accordance with standards.
- Attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days
- Vacation
- Paid holidays
- Paid bereavement
- Paid pet bereavement
- Training and development opportunities
- Career growth
- Tuition reimbursement
- Pet insurance
- Team Member hotel rates
- Other discounts and perks
- Transportation perks
- Complimentary meals in the Team Member Café while working
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
