Front Office Agent

Loews Hotels•New Orleans, LA

9d•Onsite

About The Position

Loews New Orleans Hotel is seeking a warm and welcoming Front Office Agent to serve as the face of the hotel and create memorable first impressions. The role delivers exceptional guest experiences from check-in through check-out by combining professionalism with genuine hospitality and ensuring guests feel valued and cared for. The successful candidate will thrive in a fast-paced environment, demonstrate attention to detail, and take a proactive approach to guest service. The position involves greeting and registering guests, assigning rooms, handling payment information and transactions, promoting hotel services and local attractions, responding to inquiries, and resolving issues. It also includes maintaining the Front Desk and lobby, staying informed about hotel events and bookings, handling emergencies professionally, attending required training and meetings, and working varying schedules to meet business needs.

Requirements

Minimum of one year of guest service experience in hotel hospitality preferred.
Ability to stand and walk for long periods of time.
Ability to work weekends, evenings, and holidays as necessary or required.
Strong verbal and written communication skills.
Passion for hospitality and ability to anticipate and exceed guest needs.
Proactive problem-solving skills.
Ability to adapt and collaborate with the team and other departments.
Attention to detail and accuracy in tasks such as handling payments and managing guest inquiries.

Nice To Haves

Experience with a Property Management System; Opera System preferred.

Responsibilities

Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
Assign rooms in accordance with guest preferences and special requests.
Obtain and verify credit and payment information in accordance with hotel policies.
Promote hotel services, amenities, and local attractions.
Respond to guest inquiries and resolve issues promptly and effectively.
Maintain knowledge of upcoming events, group bookings, and banquet orders.
Perform check-out procedures and handle cash transactions accurately.
Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
Handle emergencies professionally, prioritizing guest and team member safety.
Maintain regular attendance in conformance with standards.
Attend mandatory training sessions and meetings.
Perform other duties as assigned.