Front Office Agent

Loews Hotels • Kansas City, MO

6d • Onsite

About The Position

The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in through check-out. The role combines professionalism with genuine hospitality to ensure guests feel valued and cared for. Success requires attention to detail, a proactive approach, adaptability, and the ability to work effectively in a fast-paced environment. The position is based at Loews Kansas City Hotel, an 800-room hotel connected to the Kansas City Convention Center.

Requirements

• Minimum of one year of guest service experience in hotel hospitality is preferred.
• Ability to stand and walk for long periods of time is required.
• Ability to work weekends, evenings, and holidays as necessary or required.
• Strong verbal and written communication skills.
• Ability to solve problems proactively and work collaboratively with the team and other departments.
• Ability to maintain accuracy and efficiency, including when handling payments and guest inquiries.

Nice To Haves

• Experience with a previous Property Management System; Opera System is preferred.
• Minimum of one year of guest service experience in hotel hospitality is preferred.

Responsibilities

• Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
• Assign rooms according to guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies professionally, prioritizing guest and team member safety.
• Maintain regular attendance in conformance with standards.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits
• 401(k) and company match
• Paid sick days, vacation, and holidays
• Paid bereavement and paid pet bereavement
• Training and development opportunities and career growth
• Tuition reimbursement
• Pet insurance
• Team Member hotel rates, discounts, and other perks
• Uniforms provided with dry cleaning at no cost
• On-site parking
• Complimentary meals in the Team Member Café while working
• Community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed