Front Office Agent

Loews Hotels & Co•Miami Beach, FL

About The Position

The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. The role combines professionalism with genuine hospitality to ensure guests feel valued and cared for. It requires thriving in a fast-paced environment, attention to detail, and a proactive approach. The agent works at the front desk and in the lobby, supports smooth hotel operations, and may work varying schedules to reflect business needs.

Requirements

Minimum of one year of guest service experience in hotel hospitality is preferred.
Ability to stand and walk for long periods is required.
Ability to work weekends, evenings, and holidays as necessary or required.

Nice To Haves

Experience with a previous Property Management System; Opera System experience is preferred.

Responsibilities

Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
Assign rooms according to guest preferences and special requests.
Obtain and verify credit and payment information in accordance with hotel policies.
Promote hotel services, amenities, and local attractions.
Respond to guest inquiries and resolve issues promptly and effectively.
Maintain knowledge of upcoming events, group bookings, and banquet orders.
Perform check-out procedures and handle cash transactions accurately.
Maintain the cleanliness and appearance of the Front Desk and lobby area.
Handle emergencies professionally, prioritizing guest and team member safety.
Maintain regular attendance in accordance with standards.
Attend mandatory training sessions and meetings.
Perform other duties as assigned.