Front Office Agent

Loews Hotels • Miami Beach, FL

6d • Onsite

About The Position

The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in through check-out. The role combines professionalism with genuine hospitality, ensuring guests feel valued and cared for in a fast-paced environment. The agent greets and registers guests, assigns rooms according to preferences and requests, verifies payment information, promotes hotel services and local attractions, responds to inquiries, resolves issues, and completes checkout and cash transactions. The position also involves coordinating awareness of events and group bookings, maintaining the appearance of the front desk and lobby, responding professionally to emergencies, attending required training and meetings, and performing other assigned duties. Schedules may vary according to business needs, including weekends, evenings, and holidays.

Requirements

• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings, and holidays as necessary or required.
• Clear verbal and written communication skills.
• Ability to work collaboratively and adapt to change.
• Attention to detail and accuracy, including when handling payments and guest inquiries.
• A proactive approach to problem solving and guest service.

Nice To Haves

• A minimum of one year of guest service experience in hotel hospitality is preferred.
• Experience with a Property Management System is preferred, particularly Opera System.

Responsibilities

• Greet and register guests warmly and professionally, providing a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies professionally, prioritizing guest and team member safety.
• Maintain regular attendance in conformance with standards.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.
• Work varying schedules as required by business needs, including weekends, evenings, and holidays.

Benefits

• Competitive health and wellness benefits.
• 401(k) with company match.
• Paid sick days, vacation, and holidays.
• Paid bereavement and paid pet bereavement.
• Training and development opportunities and career growth.
• Tuition reimbursement.
• Pet insurance.
• Complimentary meals in the Team Member Café while working.
• Team Member hotel rates, discounts, and other perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed