Front Office Agent

Pyramid Global Hospitality•Westlake, TX

3d•Onsite

About The Position

The Front Office Agent is responsible for checking guests in and out, assisting with luggage collection, answering hotel phones, and entering maintenance service tickets. The role works at the front desk and in the communication center at Deloitte University Hotel & Conference Center, a private hotel and conference center in Westlake, Texas. The property serves professional clientele and includes 1,400 single-occupancy rooms, nine restaurants and lounges, and 200,000 square feet of meeting space. The position is full-time and requires full availability. The pay rate is $18 per hour.

Requirements

Good computer skills.
Full availability.

Nice To Haves

Previous guest or customer service experience.
Knowledge of Microsoft Outlook.
Valid Texas Driver’s License with a good driving record.

Responsibilities

Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Check guests out and ensure they had a satisfactory stay.
Answer and process incoming and outgoing guest and in-house calls.
Input and track maintenance service tickets.
Create and organize guest name badges based on group arrivals.
Learn the hotel's services to answer guest questions.
Assist with answering phones and distributing guest luggage.

Benefits

10 days of holiday pay.
Up to 14 vacation and sick days per year.
Weekly pay.
Leadership and career development programs, with opportunities to grow and transfer to new positions.
Free lunch in the associate cafeteria.
Eligibility for medical insurance and other benefits within 30 days of employment.
Employer matching 401(k).
Tuition reimbursement.
Free on-site parking.
Free uniforms and uniform cleaning.
Benchmark Hospitality hotel discounts.
Associate events and an employee-focused culture.