Front Office Agent

Pyramid Global Hospitality•Westlake, TX

1d•Onsite

About The Position

The Front Office Agent works at the front desk and in the communication center at Deloitte University Hotel & Conference Center in Westlake, Texas. The role checks guests in and out, assists with luggage collection, answers hotel calls, and enters and tracks maintenance service tickets. The agent also prepares guest name badges for group arrivals and provides information about hotel services. The position is full-time with full availability and pays $18 per hour.

Requirements

Good computer skills.

Nice To Haves

Previous guest or customer service experience.
Knowledge of Microsoft Outlook.
Valid Texas Driver’s License with a good driving record.

Responsibilities

Check guests in, confirm proper credit, record and fulfill special requests, and establish accurate guest information.
Check guests out and help ensure they had a satisfactory stay.
Answer and process incoming and outgoing guest and in-house calls.
Enter and track maintenance service tickets.
Create and organize guest name badges based on group arrivals.
Know the hotel’s services and answer guest questions.
Assist with answering phones and distributing guest luggage.

Benefits

Associate events and an employee-focused culture.
Closed many weekends and most holidays.
10 days of holiday pay.
Up to 14 vacation and sick days per year.
Weekly pay.
Leadership and career development programs, with opportunities to grow and transfer to new positions.
Free lunch in the associate cafeteria.
Eligibility for medical insurance and other benefits within 30 days of employment.
Employer-matched 401(k).
Tuition reimbursement.
Free on-site parking.
Free uniforms with cleaning provided.
Benchmark Hospitality hotel discounts.