Front Office Agent (Night Audit)

Loews Hotels•Philadelphia, PA

11d•Onsite

About The Position

Loews Philadelphia Hotel is seeking a warm and welcoming Front Office Agent to serve as the face of the hotel and create memorable first impressions. The role delivers exceptional guest experiences from check-in through check-out, combining professionalism with genuine hospitality so guests feel valued and cared for. Success requires attention to detail, a proactive approach, and the ability to thrive in a fast-paced environment. The position includes greeting and registering guests, assigning rooms, verifying payment information, promoting hotel services and local attractions, responding to inquiries, resolving issues, handling check-outs and cash transactions, and maintaining the Front Desk and lobby. The agent also helps handle emergencies, keeps informed about events and group bookings, attends required training and meetings, and performs other assigned duties. Schedules may vary according to business needs, and weekend, evening, and holiday work may be required.

Requirements

At least one year of guest service experience in hotel hospitality is preferred.
Experience with a Property Management System is preferred; Opera System experience is preferred.
Ability to stand and walk for long periods is required.
Ability to work weekends, evenings, and holidays as necessary or required.
Strong verbal and written communication skills.
Ability to work collaboratively, adapt to change, solve problems proactively, and maintain accuracy and efficiency.

Nice To Haves

Previous hotel hospitality guest service experience.
Experience with a Property Management System, preferably Opera System.

Responsibilities

Greet and register guests warmly and professionally, ensuring a seamless arrival.
Assign rooms according to guest preferences and special requests.
Obtain and verify credit and payment information in accordance with hotel policies.
Promote hotel services, amenities, and local attractions.
Respond to guest inquiries and resolve issues promptly and effectively.
Maintain knowledge of upcoming events, group bookings, and banquet orders.
Perform check-out procedures and handle cash transactions accurately.
Maintain the cleanliness and appearance of the Front Desk and lobby area.
Handle emergencies professionally, prioritizing guest and team member safety.
Maintain regular attendance in accordance with standards.
Work varying schedules as business needs require.
Attend mandatory training sessions and meetings.
Perform other duties as assigned.