Night Audit
About The Position
Lodgco Hospitality is hiring a Night Audit Associate to support third-shift hotel and guest service operations at Caretta Landing, an Ascend Collection hotel in Sarasota. The role serves guests at the front desk and provides efficient, courteous, professional service. Responsibilities include guest registration and checkout, handling guest requests and concerns, completing night audit-related cash and reporting procedures, maintaining hotel spaces, and supporting hotel security and breakfast-area preparation. The position has variable hours based on hotel needs and does not supervise staff.
Requirements
- Computer software skills.
- Verbal and written communication skills.
- Dependability and customer focus.
- Time-management and problem-solving skills.
- Strong leadership abilities.
- Valid driver's license and a safe driving record.
- Satisfactory criminal background screening.
- Professional references.
Nice To Haves
- One to two years of hotel experience is a plus.
Responsibilities
- Perform guest check-ins and checkouts, assign rooms, and accommodate special requests.
- Follow hotel operations, policies, procedures, and internal rules, and understand brand operating systems and customer loyalty programs.
- Maintain knowledge of guest rooms, amenities, services, room rates, packages, discounts, and promotions.
- Ensure proper credit at checkout and handle late charges appropriately.
- Follow cash-handling and bank procedures when checking out guests; bank out at the end of the shift using drop procedures.
- Email daily reports to the accounting office.
- Answer phones, handle mail, and take messages.
- Assist guests with questions and issues and resolve problems in a timely manner.
- Maintain knowledge of the city, local area, and attractions.
- Use available time to clean the front desk, back office, common areas, sidewalks, and front entry.
- Know emergency procedures and take appropriate action.
- Operate safe deposit boxes.
- Inspect conference rooms, common areas, and public restrooms for cleanliness.
- Conduct hotel security walks and investigate and address noise or party issues.
- Set up, prepare, and maintain the breakfast area.
Benefits
- Career development and training.
- Paid time off.
- Travel and hotel discounts.
- 401(k) with company match.
- Incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
