New Home Sales Consultant Jobs

About The Position

Requirements

• At least 2 years of direct sales or customer service experience.
• A valid and active real estate license may be required, subject to state requirements.
• Valid and active driver’s license.
• Ability to work weekends; days off will be either Monday and Tuesday or Thursday and Friday.
• Ability to work onsite at a model home or mobile office within the community.
• Experience with Microsoft Office products and ability to learn new software programs.
• Strong verbal and written communication skills.
• Professional appearance and conduct in interactions with team members, management, and customers.
• Collaborative approach and willingness to support team members.
• Adaptable and flexible attitude.
• Ability to handle high-volume situations.
• Strong work ethic, drive, positive attitude, and decision-making skills.
• Fluent English reading, writing, and speaking ability, and ability to perform calculations.
• Ability to hear and see well enough to use office equipment.
• Ability to use hands and fingers to operate standard office equipment.
• Ability to occasionally lift up to 20 pounds.

Responsibilities

• Deliver customer service through inbound calls, educate interested parties about products, set appointments, and answer questions professionally.
• Develop and deliver sales presentations consistent with company training.
• Maintain high sales activity by engaging new prospects, following up with interested prospects, and setting appointments to close.
• Respond promptly and efficiently to customer queries.
• Communicate with team members and participate in scheduled weekly meetings with updates.
• Communicate with the Sales Manager and provide organized information about passive and engaged prospects.
• Use available resources to transition leads into prospective customers and follow up consistently with customers under contract.
• Generate referrals by maintaining high customer service and satisfaction standards.
• Enter leads, appointments, and communications into Salesforce daily.
• Develop relationships with realtors through office visits, networking, and business development.
• Present Starlight Homes and, as needed, Ashton Woods in a knowledgeable and professional manner.
• Become a subject matter expert on homebuilding and educate prospects about what to expect throughout the process.
• Learn community information and trends, including schools, utilities, taxes, recreational areas, and shopping areas.
• Understand clients’ visions and match them with homes that meet their needs.
• Use training modules and continually work to improve sales delivery while following company processes.
• Call customers the night before their loan application to ensure they have the necessary documents.
• Call customers on the night of the sale to congratulate them and thank them for choosing Starlight Homes.
• Contact customers under contract at least weekly to maintain rapport.
• Respond to phone calls and emails from the Starlight team within 24 hours.
• Maintain an organized workspace and help keep the office presentable.
• Perform other duties as needed, including duties outside normal responsibilities.

Benefits

• Four weeks of award-winning training