New Home Sales Consultant

Starlight Homes•Seguin, TX

13d•Onsite

About The Position

As a New Home Sales Consultant at Starlight Homes, you guide buyers through the home sales process and help make homeownership straightforward and reassuring. You learn and follow the Starlight Homes and, as needed, Ashton Woods sales processes while providing exceptional customer service. The role is commission-based and includes four weeks of training. Consultants work onsite at a model home or mobile office within the community and support prospective buyers through sales, contracting, and customer follow-up.

Requirements

At least 2 years of direct sales or customer service experience.
A valid and active real estate license may be required, subject to state requirements.
Valid and active driver’s license.
Ability to work weekends; days off will be either Monday and Tuesday or Thursday and Friday.
Ability to work onsite at a model home or mobile office within the community.
Experience with Microsoft Office products and ability to learn new software programs.
Strong verbal and written communication skills.
Professional appearance and conduct in interactions with team members, management, and customers.
Collaborative approach and willingness to support team members.
Adaptable and flexible attitude.
Ability to handle high-volume situations.
Strong work ethic, drive, positive attitude, and decision-making skills.
Fluent English reading, writing, and speaking ability, and ability to perform calculations.
Ability to hear and see well enough to use office equipment.
Ability to use hands and fingers to operate standard office equipment.
Ability to occasionally lift up to 20 pounds.

Responsibilities

Deliver customer service through inbound calls, educate interested parties about products, set appointments, and answer questions professionally.
Develop and deliver sales presentations consistent with company training.
Maintain high sales activity by engaging new prospects, following up with interested prospects, and setting appointments to close.
Respond promptly and efficiently to customer queries.
Communicate with team members and participate in scheduled weekly meetings with updates.
Communicate with the Sales Manager and provide organized information about passive and engaged prospects.
Use available resources to transition leads into prospective customers and follow up consistently with customers under contract.
Generate referrals by maintaining high customer service and satisfaction standards.
Enter leads, appointments, and communications into Salesforce daily.
Develop relationships with realtors through office visits, networking, and business development.
Present Starlight Homes and, as needed, Ashton Woods in a knowledgeable and professional manner.
Become a subject matter expert on homebuilding and educate prospects about what to expect throughout the process.
Learn community information and trends, including schools, utilities, taxes, recreational areas, and shopping areas.
Understand clients’ visions and match them with homes that meet their needs.
Use training modules and continually work to improve sales delivery while following company processes.
Call customers the night before their loan application to ensure they have the necessary documents.
Call customers on the night of the sale to congratulate them and thank them for choosing Starlight Homes.
Contact customers under contract at least weekly to maintain rapport.
Respond to phone calls and emails from the Starlight team within 24 hours.
Maintain an organized workspace and help keep the office presentable.
Perform other duties as needed, including duties outside normal responsibilities.