Navigator Jobs

About The Position

Requirements

• Valid driver's license and reliable transportation.
• Ability to obtain HIV/HCV Counseling and Testing Certification within six (6) months of hire.
• Ability to obtain Rapid HIV and Hepatitis C Testing Certification within six (6) months of hire.
• Ability to obtain Motivational Interviewing Certification or documented training within six (6) months of hire.
• Knowledge of HIV, sexually transmitted infections (STIs), Hepatitis C, and evidence-based prevention and treatment strategies.
• Knowledge of PrEP, PEP, DoxyPEP, HIV treatment, and Hepatitis C treatment options.
• Knowledge of social determinants of health and their impact on healthcare access and outcomes.
• Knowledge of community resources, patient assistance programs, insurance programs, and referral processes.
• Understanding of HIPAA, patient confidentiality requirements, and healthcare compliance standards.
• Strong patient navigation and care coordination skills.
• Excellent communication, interviewing, and patient engagement skills.
• Effective motivational interviewing and counseling techniques.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Accurate documentation and data-entry skills.
• Proficiency in Electronic Health Records (Athena EHR preferred) and Microsoft Office applications.
• Strong problem-solving and critical-thinking abilities.
• Ability to build trusting relationships with diverse patient populations.
• Ability to work independently while collaborating effectively within an interdisciplinary healthcare team.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to provide culturally responsive, trauma-informed, and patient-centered care.
• Ability to conduct community outreach and public health education activities.
• Ability to travel locally and occasionally attend conferences, trainings, and grant-related meetings.
• Ability to adapt to changing program priorities and grant requirements.
• Associate degree in Public Health, Health Education, Social Work, Human Services, Nursing, Behavioral Health, Community Health, or a related field; or an equivalent combination of education and relevant experience.
• Minimum of two (2) years of experience in HIV prevention, sexual health, public health, case management, patient navigation, community outreach, or a related healthcare setting.

Nice To Haves

• Certified Community Health Worker (CHW).
• Certified Health Education Specialist (CHES).
• HIV Prevention Counselor Certification.
• Case Management Certification.
• Harm Reduction or Substance Use Counseling Training.
• Trauma-Informed Care Certification.
• CPR/Basic Life Support (BLS) Certification.
• Familiarity with FQHC operations, HRSA requirements, Ryan White programs, and public health initiatives.
• Bachelor's degree in Public Health, Social Work, Human Services, Nursing, Health Education, Community Health, or a related field.
• Experience working in a Federally Qualified Health Center (FQHC), Ryan White Program, public health department, or community-based healthcare organization.
• Experience working with grant-funded programs and performance reporting requirements.

Responsibilities

• Provide clinic-based and community-based case management services for patients receiving HIV, STI, PrEP, PEP, DoxyPEP, and Hepatitis C-related services.
• Conduct comprehensive patient assessments to identify barriers to care, including transportation, housing instability, insurance coverage, food insecurity, behavioral health needs, and substance use concerns.
• Connect patients with internal and external resources to address identified social determinants of health.
• Facilitate referrals and linkage to primary care, behavioral health, pharmacy services, specialty care, medication-assisted treatment (MAT), harm reduction programs, and community support services.
• Assist patients with accessing telehealth services and support remote patient engagement initiatives.
• Monitor patient adherence to medications, treatment plans, and scheduled appointments and implement re-engagement strategies for patients who are at risk of falling out of care.
• Provide culturally responsive education regarding HIV, STIs, Hepatitis C, transmission prevention, treatment options, and available support services.
• Educate patients on HIV prevention strategies, including PrEP, PEP, and DoxyPEP, and provide risk-reduction counseling.
• Utilize motivational interviewing and patient-centered counseling techniques to support behavior change and engagement in care.
• Support implementation of routine opt-out HIV and Hepatitis C screening initiatives throughout Rural Health Services.
• Perform point-of-care testing for HIV, Hepatitis C, syphilis, and other approved screening services in accordance with organizational policies and applicable regulations.
• Conduct follow-up and abnormal laboratory surveillance activities, including patient notification, education, treatment coordination, and prevention linkage services.
• Ensure timely linkage to medical care for individuals with positive screening or diagnostic test results.
• Assist uninsured or underinsured patients with enrollment in available assistance programs, including the AIDS Drug Assistance Program (ADAP), Patient Assistance Programs (PAPs), and other medication access resources.
• Coordinate prior authorization processes for prescribed therapies, including long-acting injectable PrEP and Hepatitis C treatment.
• Participate in community outreach events, health fairs, educational presentations, college outreach activities, substance use recovery programs, and other community-based initiatives.
• Promote awareness of sexual health services and increase access to testing, prevention, and treatment resources among priority populations.
• Develop and maintain collaborative relationships with community organizations, public health agencies, and referral partners.
• Support achievement of grant objectives, performance measures, and program outcomes.
• Maintain accurate program documentation and data required for grant reporting and compliance.
• Assist with collection, tracking, and reporting of program metrics, patient outcomes, and quality indicators.
• Participate in audits, site visits, and monitoring activities conducted by funding agencies and program partners.
• Collaborate with leadership to identify opportunities for program growth, sustainability, and enhanced patient engagement.
• Ensure compliance with grant requirements, organizational policies, and applicable federal, state, and local regulations.
• Accurately document patient encounters, assessments, referrals, care plans, and follow-up activities in Athena EHR in accordance with organizational policies and regulatory requirements.
• Maintain confidentiality and comply with HIPAA, HRSA, FQHC, and other applicable federal and state regulations.
• Participate in quality improvement initiatives, continuity-of-care audits, and data collection activities related to HIV, STI, and Hepatitis C services.
• Collaborate with pharmacy, medical providers, and leadership to support program goals, quality measures, and grant-related deliverables.
• Participate in meetings, trainings, and program activities with external partners, including Gilead FOCUS and other approved organizations.
• Support the growth and development of the Sexual Health Clinic and perform other duties as assigned.