Care Navigator

Blackbird Health•Frederick, MD

23h•Onsite

About The Position

Blackbird Health’s Care Navigators are an essential part of its integrated and collaborative care team. After a new patient or family begins care, the Care Navigator serves as a consistent source of support and takes ownership of their experience by answering questions, providing education, guiding them through next steps, and helping ensure they are well cared for. The role combines patient and family support with scheduling, communications, documentation, and other administrative work. It also includes in-person office support. This position is onsite five days a week.

Requirements

Passion for high-quality, human-centered service and ability to build rapport and help others feel supported and understood.
Proactive, resourceful problem-solving skills, including anticipating needs and addressing complex issues.
Meticulous attention to detail in scheduling, documentation, tracking, and managing communications.
Technology proficiency and ability to quickly learn platforms such as EHR and scheduling tools.
Comfort navigating phone systems, text messaging, and email to provide timely, transparent communication.
Ability to collaborate and support peers while also working independently with an ownership mindset.

Responsibilities

Serve as the main point of contact for established patients and families, responding to inbound calls, messages, and emails with empathy, professionalism, and timely follow-up.
Answer questions, locate information, and communicate transparently so patients and families feel heard and supported.
Guide patients and families through the care model, including scheduling and confirming initial evaluations and ongoing therapy or medication-check appointments.
Manage a specific group of providers, learning their practices to schedule patients appropriately and support timely access to care.
Manage provider orders, screenings, scheduling, and other administrative tasks that support care delivery.
Support patients and providers in person and help maintain a welcoming, professional office environment.
Manage office mail, restock supplies, open and close the office, and help ensure physical spaces support a positive experience.
Protect patient privacy and handle sensitive information securely and ethically, following confidentiality and data-protection standards, HIPAA regulations, and family consent laws.