Care Navigator

Ramey-Estep / Re-group • Crestview Hills, KY

3d • Hybrid

About The Position

The Care Navigator is a central point of contact for people accessing behavioral health, primary care, and community support services through Ramey-Estep/Re-group. This hybrid role combines in-person engagement with remote telehealth and administrative support to help clients receive timely, person-centered care. The Care Navigator works with clinicians, case managers, and community partners to reduce barriers, coordinate services, and promote recovery, wellness, and long-term stability in alignment with Certified Community Behavioral Health Clinic (CCBHC) standards.

The role includes welcoming and screening clients, completing intake documentation, explaining services and rights, connecting clients to care and community resources, and following up on referrals. The Care Navigator helps address practical barriers, supports individualized care planning and personal goals, monitors progress and unmet needs, and coordinates with clinical and crisis teams. The position also supports care transitions, safety planning, documentation, outcome tracking, quality improvement, community outreach, and program reporting.

Work is based on an office, community, and remote-responsibilities model, with extensive computer use and occasional regional travel. The schedule is typically Monday through Friday on day shift, though holidays, weekends, and extra hours may occasionally be required. The position requires a high school diploma or equivalent, knowledge of community resources, health systems, and behavioral health navigation, a valid driver's license and insurability, and successful completion of required screening and training.

Requirements

• High school diploma or equivalent.
• Knowledge of community resources, health systems, and behavioral health navigation.
• At least 21 years of age.
• Strong leadership and organizational skills.
• Valid driver's license and insurability.
• Excellent communication and conflict-resolution skills.
• Proficiency with telehealth platforms, Microsoft Word, Excel, PowerPoint, and other applications used by the organization or regulatory agencies.
• Ability to understand and relate to the needs of clients from diverse backgrounds.
• Ability to read, write, and converse in English.
• Successful completion of a pre-employment drug screen and background screening.
• Successful completion of a TB skin test, or proof of a negative chest x-ray or other documentation.
• Successful completion of Excellent Foundations training.
• Maintain 40 hours of annual training.

Nice To Haves

• Associate's or bachelor's degree in healthcare, social services, or a related field from an accredited school or university.
• Experience in behavioral health, case management, or community navigation.

Responsibilities

• Ensure the safety and well-being of clients and support the agency's mission, values, policies, procedures, ethics, accreditation, and regulatory compliance.
• Welcome and support clients in person, by phone, and through telehealth.
• Conduct initial screenings to determine eligibility and service needs.
• Complete intake forms, consent forms, and releases in compliance with HIPAA and 42 CFR Part 2.
• Educate clients about available services, their rights, grievance procedures, and community resources.
• Connect clients with behavioral health, primary care, and community support services, and track and follow up on referrals.
• Help clients overcome barriers related to transportation, housing, employment, insurance, or documentation.
• Collaborate with clinical and case management teams on individualized care plans.
• Maintain regular contact with clients through calls, virtual check-ins, and in-person visits, and support clients in setting and achieving personal goals.
• Monitor client progress, identify unmet needs, and escalate risks to the care team.
• Participate in treatment team meetings, case reviews, and care planning discussions.
• Participate in community outreach events and rotating crisis or on-call support as directed by supervisors.
• Coordinate responses to urgent client needs with crisis and clinical teams.
• Assist with safety planning, Psychiatric Advance Directives (PADs), and connections to stabilization resources.
• Support transitions and discharges to help ensure continuity of care and follow-up.
• Document client interactions, progress notes, referrals, and care plan updates in the EHR.
• Track outcomes using agency-approved tools, including PHQ-9, GAD-7, and CANS.
• Assist with data collection for Continuous Quality Improvement (CQI) and program reporting.
• Provide in-person support for high-need clients, intakes, and community events; conduct remote telehealth check-ins and administrative follow-up.
• Adapt between fieldwork and virtual tasks to meet client and program needs.
• Maintain confidentiality, communicate effectively, contribute to positive interactions with clients and staff, and report incidents of abuse or potential abuse to appropriate authorities and the agency.
• Participate in professional development to attain and maintain competency, manage financial and physical resources effectively, and perform other duties as assigned.

Benefits

• Generous 401(k) program with immediate vesting and dollar-for-dollar matching up to 6%.
• Paid leave.
• Health, dental, and vision benefits.
• Other competitive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED