Care Navigator

Rezilient Health•Indianapolis, IN

2d•$25 - $27

About The Position

The Care Navigator guides patients through Rezilient’s healthcare experience and coordinates each step of the patient journey, including scheduling, chart preparation, referrals, medical records, and follow-up. The role works closely with providers, medics, and the Care Management team to support continuous care, advocate for patients, and remove barriers to timely services. Success in the role means patients feel informed and supported, charts are ready before appointments, and referrals and tasks are resolved quickly and documented clearly. The position also involves navigating complex healthcare systems and insurance plans, responding to patient and facility inquiries, maintaining accurate and confidential documentation, and identifying workflow improvements. Rezilient describes its care model as a hybrid of clinic-based paramedics and providers who join appointments virtually, supported by connected examination devices.

Requirements

At least 3 years of experience in a healthcare setting directly supporting patients and delivering excellent patient service.
Experience scheduling patient appointments, including multi-provider or specialty scheduling.
Comfort working in a fast-paced, changing environment.
Experience documenting and charting patient information in electronic systems.
Experience requesting, tracking, and following up on medical records from outside facilities.
Experience navigating complex care systems, including referrals, specialty care, hospital systems, and insurance coordination.
Working knowledge of HIPAA and other relevant healthcare regulations.
Strong interpersonal skills, with the ability to quickly build rapport and provide compassionate support to patients and team members.
Advanced problem-solving and critical-thinking skills, with a proactive, forward-thinking approach.
Excellent written and verbal communication skills and working knowledge of medical terminology.
Strong organizational skills and attention to detail.
Self-motivation and confidence managing independent projects and tasks.
Flexibility to cover additional shifts as needed.
Based in Missouri, Illinois, Indiana, or Minnesota.

Nice To Haves

Previous experience as a medical assistant, community health worker, or in a social services role, ideally in a clinical environment.
Proficiency with Mac operating systems and devices.
Familiarity with athenahealth and Epic electronic medical record (EMR) software.
Experience using Google Workspace for communication and documentation.
Experience with telephony and translation systems.

Responsibilities

Guide patients through the Rezilient healthcare experience and coordinate each step of their care journey.
Schedule patient appointments, prepare charts, and enter information accurately into required systems within required timeframes.
Request medical records from outside providers, hospitals, and facilities so records are available before appointments and referrals.
Track and follow up on patient needs, communicate with providers, obtain required documents, and keep patients informed.
Provide concierge-style support as patients navigate fragmented healthcare systems and complex insurance plans.
Coordinate referrals to specialty care, hospitals, imaging, laboratories, and community resources as appropriate.
Complete assigned tasks promptly and document the patient journey appropriately.
Manage patient portal messages, voicemails, and phone inquiries from patients, medical facilities, and insurance companies with professionalism, empathy, and efficiency.
Work with providers, medics, Care Navigators, and Care Management team members to maintain seamless, continuous care.
Escalate patient issues and workflow barriers to the appropriate person in a timely manner.
Manage a patient case to assist with care navigation.
Follow workflows and standard operating procedures, and suggest process improvements when gaps are identified.
Maintain accurate documentation and protect patient confidentiality in accordance with HIPAA and required documentation protocols.
Participate in company meetings, training, and brainstorming sessions as needed.

Benefits

Stock options.
Competitive base compensation starting between $25 and $27 per hour.
Medical, dental, and vision coverage options, with Rezilient contributing toward premiums.
Complimentary access to Rezilient clinical programs for the employee and household members.
401(k) retirement plan.
Flexible Paid Time Off.
Dedicated Paid Sick Leave, separate from Flexible Time Off.
11 paid company holidays each year.
Paid family leave.
Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA).