Navigator II

Community Bridges•Phoenix, AZ

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services throughout Arizona. Its programs serve people experiencing crisis, opioid use disorder, homelessness, and mental illness. The Navigator II enhances clients’ likelihood of success by identifying and reducing barriers and connecting them with needed services and resources. The role supports individuals who need additional engagement through outreach, engagement, case management, and ongoing wraparound supportive services. The Navigator II helps identify appropriate next steps for individuals who need assistance accessing services and works as part of a multidisciplinary team of internal and external stakeholders. The Navigator II documents and tracks required patient interactions in accordance with the Arizona Administrative Code, Arizona Department of Health Services/Department of Behavioral Health Services Provider Manual, Commission on Accreditation of Rehabilitation Facilities requirements, CBI policies and procedures, and program-specific requirements.

Requirements

High school diploma or GED.
At least one year in recovery from substance use and/or mental health disorders.
At least 90 days of experience in a Navigator or Peer Support Specialist role.
Current valid driver's license.
Ability to provide a 39-month motor vehicle record (MVR).
Arizona Fingerprint Clearance Card, as required for the specific program.

Nice To Haves

Associate degree or higher in a field related to behavioral health.
1–3 years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations.
1–3 years of substance abuse or mental health recovery-oriented service experience.

Responsibilities

Conduct outreach and engage individuals who need additional support.
Provide case management and ongoing wraparound supportive services.
Identify and reduce barriers to client success and connect clients with needed services and resources.
Map out appropriate next steps for individuals needing assistance accessing services.
Work with internal and external stakeholders as part of a multidisciplinary team.
Document and track required patient interactions in accordance with applicable regulations, manuals, accreditation requirements, organizational policies, and program requirements.