Navigator II

Community Bridges•Phoenix, AZ

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services throughout Arizona. Its programs support people experiencing crisis, opioid use disorder, homelessness, and mental illness. The Navigator II enhances clients’ likelihood of success by identifying and reducing barriers and connecting them with needed services and resources. The role supports individuals who need additional engagement through outreach, engagement, case management, and ongoing wraparound services. The Navigator II helps determine appropriate next steps and assists individuals in accessing services to support continued success. The position works with a multidisciplinary team of internal and external stakeholders. The Navigator II documents and tracks required patient interactions in accordance with the Arizona Administrative Code, Arizona Department of Health Services/Department of Behavioral Health Services Provider Manual, Commission on Accreditation of Rehabilitation Facilities standards, Community Bridges policies and procedures, and program-specific requirements.

Requirements

High school diploma or GED.
At least 12 months of recovery from substance use and/or mental health disorders.
At least 90 days of experience in a Navigator or Peer Support Specialist role.
Current Arizona driver’s license in valid, good standing; must be able to provide a 39-month motor vehicle record.
Arizona Fingerprint Clearance Card, as required for the program.

Nice To Haves

Associate degree or higher in a field related to behavioral health.
One to three years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations.
One to three years of substance abuse or mental health recovery-oriented service experience.

Responsibilities

Conduct outreach and engage individuals identified as needing additional support.
Provide case management and ongoing wraparound supportive services.
Identify and reduce barriers to client success and connect clients with needed services and resources.
Map out appropriate next steps and assist individuals in accessing services.
Work as part of a multidisciplinary team of internal and external stakeholders.
Document and track required patient interactions in accordance with applicable regulations, standards, policies, procedures, and program requirements.