Navigator II

Community Bridges, INC•Phoenix, AZ

19h

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services throughout Arizona. Its programs serve people experiencing crisis, opioid use disorder, homelessness, and mental illness. The Navigator II’s primary role is to enhance clients’ likelihood of success by identifying and reducing barriers and connecting them with needed services and resources. The role supports individuals who need additional engagement and assistance through outreach, engagement, case management, and ongoing wraparound supportive services. The Navigator II maps out appropriate next steps for individuals who need help accessing services to achieve ongoing success. The Navigator II is part of a multidisciplinary team of internal and external stakeholders. The role documents and tracks required patient interactions in accordance with the Arizona Administrative Code, Arizona Department of Health Services/Department of Behavioral Health Services Provider Manual, Commission on Accreditation of Rehabilitation Facilities requirements, Community Bridges policies and procedures, and program-specific requirements.

Requirements

High school diploma or GED.
At least 12 months of recovery from substance use and/or mental health disorders.
At least 90 days of experience in a Navigator or Peer Support Specialist role.
Ability to provide a 39-month motor vehicle record (MVR).
Arizona Fingerprint Clearance Card, as required by the specific program.
Current Arizona driver’s license that is valid and in good standing.

Nice To Haves

Associate degree or higher in a field related to behavioral health.
1–3 years of full-time healthcare-related work experience providing adequate exposure to behavioral and medical crisis situations.
1–3 years of substance abuse or mental health recovery-oriented service experience.

Responsibilities

Conduct outreach and engagement with individuals who need additional support.
Provide case management and ongoing wraparound supportive services.
Identify and reduce barriers to clients’ success and connect them with needed services and resources.
Map out appropriate next steps for individuals needing assistance accessing services.
Work as part of a multidisciplinary team of internal and external stakeholders.
Document and track required patient interactions according to applicable regulations, manuals, accreditation requirements, organizational policies, and program-specific requirements.

Benefits

Generous paid time off, described as a five-week accrual or starting plan.
Medical, dental, vision, disability, and life insurance.
Supplemental insurance plans, including hospital indemnity and critical illness coverage.
Pet insurance.
Dependent care savings and healthcare savings plans.
401(k) with employer match; 100% vested upon enrollment.
Wellness programs.
Tuition reimbursement and scholarship programs.
Incentives.
Ongoing training and support and professional growth opportunities.