Lead Navigator

Community Bridges • Tucson, AZ

2d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services throughout Arizona. Its programs serve people experiencing crisis, opioid use disorder, homelessness, and mental illness.

The Lead Navigator works with people experiencing homelessness, providing outreach and supportive services to help members end their homelessness. The role coordinates and monitors RBHA and non-RBHA community-based services, supports delivery of those services, and seeks out people with the highest acuity and greatest vulnerabilities. The Lead Navigator conducts outreach, engagement, case management, and ongoing wraparound supportive services.

The Lead Navigator mentors Navigator II staff during onboarding and helps them understand the program and meet program requirements. The role requires mastery of coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes. As part of a multidisciplinary team, the Lead Navigator coordinates care with CBI specialists and community providers and stakeholders.

Requirements

• Be in recovery from AOD use and/or GMH for at least one year.
• Have at least 90 days of experience as a Navigator or Peer Support Specialist.
• High school diploma or GED.
• Current Arizona driver's license.
• Clear 39-month Motor Vehicle Record.
• Behavioral Health Technician (BHT) qualification in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance Card, site specific.

Nice To Haves

• Associate degree or higher in a field related to behavioral health.
• One to three years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations, or an equivalent combination of education and experience.

Responsibilities

• Conduct outreach and engagement with people experiencing homelessness, particularly those with high acuity and significant vulnerabilities.
• Provide case management and ongoing wraparound supportive services to help members end their homelessness.
• Coordinate and monitor RBHA and non-RBHA community-based services and support individuals in accessing those services.
• Serve as a bridge between patients, community providers, and stakeholders to coordinate care.
• Mentor Navigator II staff during onboarding and help them understand program requirements.
• Apply expertise in coordinated entry, housing referrals, leasing up, wraparound services, and discharge.
• Work as part of a multidisciplinary team that includes Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.

Benefits

• Generous PTO accrual, with a five-week PTO plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• Supplemental plans, including hospital indemnity and critical illness coverage.
• Pet insurance.
• Dependent care savings.
• Healthcare savings.
• 401(k) with employer match, 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Ongoing training and support.
• Professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED