Lead Navigator

Community Bridges • Phoenix, AZ

2d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, physical health, medication-assisted treatment, and crisis services throughout Arizona. It serves people experiencing substance use disorder, homelessness, and mental illness.

The Lead Navigator is in recovery from AOD use and/or GMH for at least one year and has at least 90 days of experience as a Navigator or Peer Support Specialist. The role focuses on outreach and supportive services for people experiencing homelessness, helping them work toward ending their homelessness. The Lead Navigator coordinates and monitors RBHA and non-RBHA community-based services and supports individuals in accessing them. The role serves people with high acuity and significant vulnerabilities through outreach, engagement, case management, and ongoing wraparound support.

The Lead Navigator mentors Navigator II staff during onboarding and helps them understand the program and meet its requirements. The role requires mastery of coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes. The Lead Navigator works with a multidisciplinary team that may include Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads, and coordinates care with community providers and stakeholders.

Requirements

• High school diploma or GED.
• At least one year in recovery from AOD use and/or GMH.
• At least 90 days of experience as a Navigator or Peer Support Specialist.
• Current Arizona driver's license.
• Clear 39-month Motor Vehicle Record.
• Behavioral Health Technician (BHT) qualification in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance Card, site specific.

Nice To Haves

• Associate degree or higher in a field related to behavioral health.
• One to three years of full-time healthcare-related work experience providing adequate exposure to behavioral and medical crisis situations; equivalent combinations of education and experience may also qualify.

Responsibilities

• Conduct outreach and engagement with people experiencing homelessness, particularly individuals with high acuity and significant vulnerabilities.
• Provide case management and ongoing wraparound supportive services to help individuals work toward ending their homelessness.
• Coordinate and monitor RBHA and non-RBHA community-based services and support individuals in accessing those services.
• Serve as a bridge between patients and community-based services.
• Mentor Navigator II staff during onboarding, explain the program, and help them fulfill program requirements.
• Carry out coordinated entry, housing referral, leasing-up, wraparound service, and discharge processes.
• Coordinate care with community providers and stakeholders as part of a multidisciplinary team.

Benefits

• Generous paid time off accrual, starting with a five-week PTO plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability coverage.
• Life insurance.
• Supplemental insurance plans.
• Hospital indemnity and critical illness coverage.
• Pet insurance.
• Dependent care savings plan.
• Health care savings plan.
• 401(k) with employer match; 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Competitive pay rates.
• Ongoing training and support and professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED