Lead Navigator

Community Bridges • Phoenix, AZ

2d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, physical health, medication-assisted treatment, and crisis services throughout Arizona. Its programs serve people experiencing substance use disorder, homelessness, and mental illness.

The Lead Navigator is in recovery from substance use and/or a mental health disorder for at least one year and has at least 90 days of experience as a Navigator or Peer Support Specialist. The role focuses on outreach and supportive services for people experiencing homelessness, helping them work toward ending their homelessness. The Lead Navigator coordinates and monitors RBHA and Non-RBHA community-based services and supports service delivery to individuals. They seek out people with high acuity and significant vulnerabilities and provide outreach, engagement, case management, and ongoing wraparound support.

The Lead Navigator mentors Navigator II staff during onboarding and helps them understand the program and meet program requirements. The role requires mastery of coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes. The Lead Navigator works with a multidisciplinary team—including Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads—and coordinates care with community providers and stakeholders.

Requirements

• High school diploma or GED.
• At least one year in recovery from substance use and/or mental health disorders.
• At least 90 days of experience as a Navigator or Peer Support Specialist.
• Current Arizona driver's license in good standing.
• Clear 39-month motor vehicle record.
• Behavioral Health Technician (BHT) qualification in accordance with A.A.C. R9-10-115 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance Card, site specific.

Nice To Haves

• Associate degree or higher in a field related to behavioral health.
• One to three years of full-time healthcare-related work experience that provides adequate exposure to behavioral and medical crisis situations.
• One to three years of substance abuse or mental health recovery-oriented service experience.
• Equivalent combination of education and experience.

Responsibilities

• Conduct outreach and engagement with individuals experiencing homelessness, particularly those with high acuity and significant vulnerabilities.
• Provide case management and ongoing wraparound supportive services to help individuals work toward ending their homelessness.
• Coordinate and monitor RBHA and Non-RBHA community-based services and support the delivery of those services.
• Serve as a bridge for patients and a point of coordination among community providers and stakeholders.
• Mentor Navigator II staff during onboarding and help them understand the program and fulfill program requirements.
• Apply and support coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes.
• Work as part of a multidisciplinary team that includes Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.

Benefits

• Generous paid time off accrual, described as a five-week plan.
• Medical, dental, and vision coverage.
• Disability and life insurance.
• Supplemental plans, including hospital indemnity and critical illness coverage.
• Pet insurance.
• Dependent care savings and health care savings plans.
• 401(k) with employer match, 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Competitive pay rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED