Lead Navigator

Community Bridges•Phoenix, AZ

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services throughout Arizona. CBI provides services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness, using evidence-based prevention, education, and treatment models. The Lead Navigator is in recovery from alcohol or other drug use and/or general mental health concerns for at least one year and has at least 90 days of experience as a Navigator or Peer Support Specialist. The role primarily supports individuals experiencing homelessness through outreach and supportive services aimed at helping them end their homelessness. The Lead Navigator coordinates and monitors RBHA and Non-RBHA community-based services, supports service delivery, and connects patients with community providers and stakeholders. The Lead Navigator focuses outreach on individuals with high acuity and significant vulnerabilities, providing engagement, case management, and ongoing wraparound support. The role also mentors Navigator II staff during onboarding and helps them understand program requirements. The Lead Navigator is expected to be proficient in coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes. This position works on a multidisciplinary team that includes Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.

Requirements

High school diploma or GED.
At least one year in recovery from substance abuse and/or mental health disorders.
At least 90 days of experience as a Navigator or Peer Support Specialist.
Current Arizona driver's license in good standing.
Clear 39-month Motor Vehicle Record.
Behavioral Health Technician (BHT) qualification in accordance with A.A.C. R9-10-115 and CBI Clinical Policies and Procedures.
Arizona Fingerprint Clearance Card, site specific.

Nice To Haves

Associate degree or higher in a field related to behavioral health.
One to three years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations.
One to three years of substance abuse or mental health recovery-oriented service experience.
Equivalent combination of education and experience.

Responsibilities

Conduct outreach and engagement with individuals experiencing homelessness, especially those with high acuity and significant vulnerabilities.
Provide case management and ongoing wraparound supportive services to help individuals end their homelessness.
Coordinate and monitor RBHA and Non-RBHA community-based services, supporting individuals in accessing and receiving those services.
Coordinate care with community providers and stakeholders.
Mentor Navigator II staff during onboarding and help them understand the program and fulfill program requirements.
Carry out coordinated entry, housing referral, leasing up, wraparound service, and discharge processes.
Work as part of a multidisciplinary team that includes Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.

Benefits

Generous paid time off accrual, starting at five weeks.
Medical, dental, vision, disability, and life insurance.
Supplemental insurance plans, including hospital indemnity and critical illness coverage.
Pet insurance.
Dependent care savings and health care savings plans.
401(k) with employer match; employees are 100% vested upon enrollment.
Wellness programs.
Tuition reimbursement and scholarship programs.
Incentives.
Ongoing training and support.
Professional growth opportunities.