Lead Navigator

Community Bridges, INC • Phoenix, AZ

9d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, physical health, medication-assisted treatment, and crisis services throughout Arizona. Its programs support people experiencing substance use disorder, homelessness, and mental illness.

The Lead Navigator is in recovery from alcohol or other drug use and/or general mental health concerns for at least one year and has at least 90 days of experience as a Navigator or Peer Support Specialist. The position primarily supports people experiencing homelessness through outreach and supportive services intended to help them end their homelessness. The Lead Navigator coordinates and monitors RBHA and non-RBHA community-based services, supports individuals in accessing those services, and works with people with high acuity and significant vulnerabilities.

The role includes outreach, engagement, case management, and ongoing wraparound support. The Lead Navigator mentors Navigator II staff, helping them onboard, understand the program, and meet program requirements. The position requires mastery of coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes. The Lead Navigator works on a multidisciplinary team with CBI staff such as Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads, and coordinates care with community providers and stakeholders.

Requirements

• Be in recovery from alcohol or other drug use and/or general mental health concerns for at least one year.
• Have at least 90 days of experience as a Navigator or Peer Support Specialist.
• High school diploma or GED.
• Current Arizona driver's license.
• Clear 39-month Motor Vehicle Record.
• Behavioral Health Technician (BHT) qualification in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance Card, site specific.
• Equivalent combinations of education and experience are accepted.

Nice To Haves

• Associate degree or higher in a field related to behavioral health.
• One to three years of full-time healthcare-related work experience providing adequate exposure to behavioral and medical crisis situations.

Responsibilities

• Conduct outreach and engagement with people experiencing homelessness, including those with high acuity and significant vulnerabilities.
• Provide case management and ongoing wraparound supportive services to help individuals end their homelessness.
• Coordinate and monitor RBHA and non-RBHA community-based services and support individuals in receiving those services.
• Serve as a bridge between patients and community-based services and stakeholders, coordinating care and service delivery.
• Mentor Navigator II staff during onboarding and help them understand the program and fulfill program requirements.
• Apply expertise in coordinated entry, housing referrals, leasing up, wraparound services, and discharge processes.
• Work as part of a multidisciplinary team that may include Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.

Benefits

• Generous paid time off accrual, described as a five-week PTO plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability coverage.
• Life insurance.
• Supplemental insurance plans.
• Hospital indemnity and critical illness coverage.
• Pet insurance.
• Dependent care savings account.
• Healthcare savings account.
• 401(k) with employer match, 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Ongoing training and support, professional development, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED