Navigator II

Community Bridges•Phoenix, AZ

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services throughout Arizona. The agency provides prevention, education, and treatment for people experiencing crisis, opioid use disorder, homelessness, and mental illness, using evidence-based models. The Navigator II enhances clients’ likelihood of success by identifying and reducing barriers and connecting them with needed services and resources. The role supports individuals identified as needing additional assistance through outreach, engagement, case management, and ongoing wraparound services. The Navigator II determines appropriate next steps and helps individuals access services that support their continued success. The position is part of a multidisciplinary team of internal and external stakeholders and documents and tracks patient interactions in accordance with applicable Arizona Administrative Code, ADHS/DBHS Provider Manual, CARF, CBI, and program-specific requirements. CBI describes its facilities as state-of-the-art and its approach to care as “no wrong door.” The organization highlights professional growth through ongoing training and support, work-life balance, and a competitive compensation structure.

Requirements

High school diploma or GED.
At least 12 months of recovery from substance use and/or mental health disorders.
At least 90 days of experience in a Navigator or Peer Support Specialist role.
Current valid driver’s license.
Ability to provide a 39-month motor vehicle record (MVR).

Nice To Haves

Associate degree or higher in a field related to behavioral health.
One to three years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations.
One to three years of substance abuse or mental health recovery-oriented service experience.

Responsibilities

Conduct outreach and engage individuals identified as needing additional support.
Provide case management and ongoing wraparound supportive services.
Identify and reduce barriers to success and connect clients with needed services and resources.
Determine appropriate next steps and assist individuals in accessing services.
Work as part of a multidisciplinary team of internal and external stakeholders.
Document and track required patient interactions according to applicable regulations, manuals, accreditation standards, company policies, and program requirements.