Navigator Jobs

About The Position

Requirements

• G.E.D. or high school education and at least 3 years of relevant work experience, as defined in the posting.
• Relevant work experience may include direct work, lived experience, training, or volunteer work with people experiencing homelessness and people with active mental health or substance use conditions.
• Relevant experience in similar community settings, including work with disadvantaged groups or outreach, may be considered.
• A comparable combination of education, experience, and/or training may be considered equivalent to the listed education.
• Ability to work in a dynamic outdoor environment.
• Ability to work independently and as part of a team.
• Ability to organize effectively and prioritize multiple competing tasks.
• Ability to communicate effectively, including articulating relevant personal experiences; strong oral communication and interpersonal skills.
• Reliable transportation.
• Proficiency using computers and multiple systems, including online timesheets and call center software.
• Must travel 50% or more and have a valid driver’s license, automobile insurance, reliable transportation, and a clean driving record.

Nice To Haves

• Associate’s degree, with 2 years of relevant work experience.
• Bachelor’s degree, with 1–2 years of relevant work experience.
• HMIS/Coordinated Entry System experience.
• Curiosity about AI.

Responsibilities

• Build rapport with members through trauma-informed engagement, peer support, and relevant lived or professional experience.
• Coach members in strategies to reduce risks associated with health conditions, behavioral health needs, substance use, housing instability, and other barriers to care.
• Connect members to medical, behavioral health, housing, benefits, and community-based services; follow up and advocate for members.
• Accompany members to medical, behavioral health, housing, and social service appointments when support is needed outside the street medicine unit.
• Help members develop self-management, self-efficacy, appointment adherence, medication access, benefits navigation, and ongoing-care strategies.
• Follow applicable Street Medicine Operations Manuals, standards, and health plan requirements.
• Develop individualized housing and care management plans with members and support progress toward their goals.
• Maintain accurate, complete, and timely documentation in Epic, HMIS, and other applicable care management, tracking, and member engagement systems.
• Schedule encounters according to member acuity and program requirements using the electronic health record and approved scheduling or tracking tools.
• Coordinate with the Care Management Supervisor and care team members regarding escalation, care coordination, and follow-through.
• Maintain an assigned member panel and meet productivity, documentation, patient engagement, and compliance expectations when not providing coverage.
• Travel between Hemet and South County Riverside service areas as directed and adapt to changing workflows, field schedules, and member-panel needs.
• Assist with onboarding and training newly hired Peer Navigators on team workflows, documentation, field operations, and member engagement processes.
• Support authorized member transfers and assignments, and help new Peer Navigators with outreach, engagement, and member onboarding.
• Provide coverage for absent Peer Navigators across Hemet and South County Riverside, maintaining patient support, billable documentation, appointment coordination and attendance, and communication with patients and clinical staff.
• Coordinate coverage across multiple regions with supervisors and lead Peer Navigators when multiple Peer Navigators are absent, prioritizing support according to team and patient needs.
• Provide cross-team support when leave coverage is not needed, including administrative needs, training, ECM, CSS, Prop 47, patient-care workflows, documentation and metrics improvement, PN-clinical coordination, and specialty appointment preparation and follow-through.
• Support Healthcare in Action’s vision and goals, particularly housing placement for unsheltered members.
• Perform other duties as assigned.

Benefits

• Annual employee bonus program
• Medical coverage
• Dental coverage
• Vision coverage
• Generous paid time off
• 11 paid holidays per year plus one floating holiday
• 401(k) retirement savings plan with employer match
• Employee recognition program
• Wellness program
• Tuition reimbursement
• Inclusive benefits