Lead Navigator/Day Shift

Community Bridges • Phoenix, AZ

1d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency with programs throughout Arizona, providing residential, outpatient, inpatient, physical health, medication-assisted treatment, and crisis services. Its services support people experiencing substance use disorder, homelessness, and mental illness.

The Lead Navigator works with people experiencing homelessness, providing outreach and supportive services to help them end their homelessness. The role coordinates and monitors RBHA and Non-RBHA community-based services and supports their delivery. The Lead Navigator seeks out people with the highest acuity and greatest vulnerabilities and provides outreach, engagement, case management, and ongoing wraparound support.

The Lead Navigator mentors Navigator II staff as they onboard, learn the program, and meet program requirements. The position requires mastery of coordinated entry, housing referral, leasing up, wraparound services, and discharge processes. The Lead Navigator works on a multidisciplinary team with CBI staff such as Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads, and coordinates care with community providers and stakeholders.

Requirements

• High school diploma or GED.
• At least one year in recovery from AOD use and/or GMH.
• At least 90 days of experience as a Navigator or Peer Support Specialist.
• Current Arizona driver's license in good standing.
• Clear 39-month Motor Vehicle Record.
• Behavioral Health Technician (BHT) qualification in accordance with A.A.C. R9-10-115 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance Card, site specific.
• Equivalent combinations of education and experience may be considered.

Nice To Haves

• Associate degree or higher in a field related to behavioral health.
• One to three years of full-time healthcare-related work experience providing adequate exposure to behavioral and medical crisis situations.
• One to three years of substance abuse or mental health recovery-oriented service experience.

Responsibilities

• Conduct outreach and engage individuals experiencing homelessness, especially those with the highest acuity and greatest vulnerabilities.
• Provide case management and ongoing wraparound supportive services to help members end their homelessness.
• Coordinate and monitor RBHA and Non-RBHA community-based services and support delivery of those services.
• Mentor Navigator II staff during onboarding and help them understand the program and fulfill program requirements.
• Coordinate care with community providers, stakeholders, and CBI multidisciplinary team members.
• Carry out coordinated entry, housing referral, leasing up, wraparound service, and discharge processes.

Benefits

• Generous paid time off accrual, with a five-week plan.
• Medical, dental, vision, disability, life, and supplemental insurance plans.
• Hospital indemnity and critical illness coverage.
• Pet insurance.
• Dependent care and health care savings accounts.
• 401(k) with employer match, 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Professional training and support, with growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED