Navigator II

Community Bridges•Phoenix, AZ

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services throughout Arizona. Its programs serve individuals experiencing crisis, opioid use disorder, homelessness, and mental illness, using evidence-based prevention, education, and treatment models. The Navigator II enhances clients’ likelihood of success by identifying and reducing barriers and connecting them with needed services and resources. The role provides outreach, engagement, case management, and ongoing wraparound support to individuals identified as needing additional support. The Navigator II helps determine appropriate next steps and assists individuals in accessing services to support their ongoing success. The position is part of a multidisciplinary team of internal and external stakeholders. The Navigator II documents and tracks required patient interactions in accordance with the Arizona Administrative Code, the Arizona Department of Health Services/Department of Behavioral Health Services Provider Manual, CARF standards, CBI policies and procedures, and program-specific requirements.

Requirements

High school diploma or GED.
Must be in recovery from alcohol or drugs and/or GMH for at least one consecutive year.
At least 90 days of experience in a Navigator I or Peer Support Specialist role.
Must be at least 21 years of age.
Arizona Fingerprint Clearance Card, program-specific.
Current Arizona driver’s license in valid and good standing.
Must be able to provide a 39-month motor vehicle record (MVR).

Nice To Haves

Associate degree or higher in a field related to behavioral health.
One to three years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations.
One to three years of substance abuse or mental health recovery-oriented service.

Responsibilities

Identify and reduce barriers that may affect clients’ likelihood of success.
Connect clients with needed services and resources.
Conduct outreach and engagement with individuals needing additional support.
Provide case management and ongoing wraparound supportive services.
Map out appropriate next steps and assist individuals in accessing services.
Work as part of a multidisciplinary team of internal and external stakeholders.
Document and track required patient interactions in accordance with applicable regulations, standards, policies, procedures, and program requirements.