San Fernando Valley)

Healthcare in Action•Los Angeles, CA

1d•$31 - $33

About The Position

Healthcare in Action provides medical care to people experiencing homelessness through a street medicine model, using medically equipped vans in locations such as parking lots, encampments, and parks. The Float Peer Navigator supports members who are experiencing or at risk of homelessness by helping them manage their health through education, peer support, housing and resource navigation, and shared experiences. The role provides flexible coverage across teams during Peer Navigator leaves, vacancies, and other staffing gaps. When coverage is not needed, the Float Peer Navigator maintains an assigned member panel and performs core Peer Navigator responsibilities. Additional work may include supporting new-member engagement, Medi-Cal eligibility and enrollment activities, onboarding and training new Peer Navigators, and other operational and member support according to team needs. This is a full-time, Monday–Friday, 8 a.m.–5 p.m. position with travel across service areas as directed. The role works under the direction of the Care Management Supervisor and in collaboration with clinicians, Community Support Partners, behavioral health staff, and other care team members. The position requires working in a dynamic outdoor environment and supporting continuity of care, member engagement, housing goals, documentation, and care coordination.

Requirements

G.E.D. or high school education and at least 3 years of relevant work experience, as defined in the posting.
Relevant work experience may include direct work, lived experience, training, or volunteer work with people experiencing homelessness and people with active mental health or substance use conditions.
Relevant experience in similar community settings, including work with disadvantaged groups or outreach, may be considered.
A comparable combination of education, experience, and/or training may be considered equivalent to the listed education.
Ability to work in a dynamic outdoor environment.
Ability to work independently and as part of a team.
Ability to organize effectively and prioritize multiple competing tasks.
Ability to communicate effectively, including articulating relevant personal experiences; strong oral communication and interpersonal skills.
Reliable transportation.
Proficiency using computers and multiple systems, including online timesheets and call center software.
Must travel 50% or more and have a valid driver’s license, automobile insurance, reliable transportation, and a clean driving record.

Nice To Haves

Associate’s degree, with 2 years of relevant work experience.
Bachelor’s degree, with 1–2 years of relevant work experience.
HMIS/Coordinated Entry System experience.
Curiosity about AI.

Responsibilities

Build rapport with members through trauma-informed engagement, peer support, and relevant lived or professional experience.
Coach members in strategies to reduce risks associated with health conditions, behavioral health needs, substance use, housing instability, and other barriers to care.
Connect members to medical, behavioral health, housing, benefits, and community-based services; follow up and advocate for members.
Accompany members to medical, behavioral health, housing, and social service appointments when support is needed outside the street medicine unit.
Help members develop self-management, self-efficacy, appointment adherence, medication access, benefits navigation, and ongoing-care strategies.
Follow applicable Street Medicine Operations Manuals, standards, and health plan requirements.
Develop individualized housing and care management plans with members and support progress toward their goals.
Maintain accurate, complete, and timely documentation in Epic, HMIS, and other applicable care management, tracking, and member engagement systems.
Schedule encounters according to member acuity and program requirements using the electronic health record and approved scheduling or tracking tools.
Coordinate with the Care Management Supervisor and care team members regarding escalation, care coordination, and follow-through.
Maintain an assigned member panel and meet productivity, documentation, patient engagement, and compliance expectations when not providing coverage.
Travel between Hemet and South County Riverside service areas as directed and adapt to changing workflows, field schedules, and member-panel needs.
Assist with onboarding and training newly hired Peer Navigators on team workflows, documentation, field operations, and member engagement processes.
Support authorized member transfers and assignments, and help new Peer Navigators with outreach, engagement, and member onboarding.
Provide coverage for absent Peer Navigators across Hemet and South County Riverside, maintaining patient support, billable documentation, appointment coordination and attendance, and communication with patients and clinical staff.
Coordinate coverage across multiple regions with supervisors and lead Peer Navigators when multiple Peer Navigators are absent, prioritizing support according to team and patient needs.
Provide cross-team support when leave coverage is not needed, including administrative needs, training, ECM, CSS, Prop 47, patient-care workflows, documentation and metrics improvement, PN-clinical coordination, and specialty appointment preparation and follow-through.
Support Healthcare in Action’s vision and goals, particularly housing placement for unsheltered members.
Perform other duties as assigned.