Temporary Peer Navigator, Street Medicine - West Hollywood

Healthcare in Action•Hollywood, CA

5d•Onsite

About The Position

Healthcare in Action (HIA) provides care to people experiencing homelessness through a street medicine model, delivering medical care directly in places such as encampments, parking lots, and parks. The Peer Navigator supports members experiencing or at risk of homelessness in the West Hollywood area, helping them manage their health through education, peer support, housing and resource navigation, and shared experiences. The role contributes to Enhanced Care Management, a Medi-Cal benefit that coordinates clinical and non-clinical support for high-need members. This patient-facing position involves outreach to patients at the Navigation Center and, as needed, at other locations. The Peer Navigator connects members with services, supports self-management, helps members access appointments and supplies, and works with HIA and Navigation Center staff to coordinate care. The role works under the supervision of a Social Worker and supports HIA’s goals, particularly housing placement for unsheltered members. Employees may be eligible for differential pay.

Requirements

High school diploma or GED and at least 3 years of relevant work experience, or an equivalent combination of education, experience, and/or training.
Relevant experience may include direct work, lived experience, training, or volunteer work with people experiencing homelessness and people with active mental health or substance use conditions; similar community-setting experience or outreach with disadvantaged groups may also be considered.
Ability to work in a dynamic outdoor environment.
Ability to work independently and as part of a team.
Ability to organize effectively and prioritize multiple competing tasks.
Effective communication skills, including the ability to articulate relevant personal experiences; strong oral communication and interpersonal skills.
Reliable transportation.
Proficiency using a computer and navigating multiple systems, including online timekeeping and call-center software.
For travel of 50% or more: valid driver’s license, clean driving record, automobile insurance, and reliable transportation.
Provide proof of tuberculosis screening upon hire or proof of a negative screening within the previous year, subject to the stated accommodation process.
Background check required.

Nice To Haves

Associate’s degree plus at least 2 years of relevant work experience.
Bachelor’s degree plus at least 1 year of relevant work experience.
Experience with HMIS or the Coordinated Entry System.

Responsibilities

Build rapport with members by communicating relevant personal experiences to encourage positive behavior changes.
Coach members on strategies to minimize risks associated with identified health conditions and behaviors.
Connect members with programs that address barriers to care and support compliance.
Link members to local, county, and state services and resources.
Follow up with members, advocate for them, and deliver medications and other supplies as needed.
Conduct regular outreach to onsite patients at the Navigation Center and offsite patients as needed.
Accompany and support patients at medical, dental, and other appointments.
Collaborate with Navigation Center staff and HIA team members in patient care management.
Introduce tools that promote self-management and self-efficacy.
Complete organization- and health-plan-specific documentation in a timely manner, including patient encounters, health risks, and care-plan updates in HIA’s electronic health record.
Document required information in the care management system during member calls.
Complete and submit monthly audit checklist assessments and individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
Schedule encounters according to member acuity using HIA’s electronic health record system.
Work under Social Worker supervision to escalate cases appropriately and coordinate care.
Support HIA’s vision and goals, particularly housing placement for unsheltered members.
Perform other duties as assigned.