Navigator Jobs

About The Position

Requirements

• Bachelor's degree in social work, counseling, psychology, or another related healthcare field, or qualifying directly relevant professional experience in lieu of the degree.
• At least 1 year of experience in a healthcare call center, healthcare customer service, care coordination, medical or behavioral healthcare, mental health, social work, community outreach, patient advocacy, or work with individuals from diverse backgrounds and marginalized communities.
• Experience addressing health disparities and promoting equitable health outcomes.
• Experience integrating cultural competencies into care coordination and other work, and providing culturally appropriate care.
• Experience communicating with people whose primary language is not English and people with limited English proficiency, including people who use sign language.
• Experience actively engaging underserved communities and individuals in their own healthcare planning and goals.
• Must reside in the State of Oregon.

Nice To Haves

• Bilingual in English and Spanish.
• Community Health Worker Certification.
• Proficiency with Microsoft Word, Excel, and other Microsoft Office applications.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team environment.
• Ability to maintain a high level of confidentiality.
• Good problem-solving skills.
• Flexibility and strong organizational skills.

Responsibilities

• Provide telephonic assistance to individuals who need help navigating care.
• Ensure members have access to benefits and in-network providers.
• Conduct complete member screening tools.
• Identify needs that can be addressed and coordinate resources, connecting members with internal and external programs.
• Follow up to help ensure members keep their appointments.
• Work with the Employee Assistance Program (EAP) vendor to identify evidence-based treatment programs and support member transitions and engagement at the appropriate level of care.
• Provide condition education, support, and assistance to individuals or families in treatment.
• Maintain consistent, accurate, and professional documentation while meeting metric and auditing benchmarks.
• Cross-train within the organization to support a flexible workforce and meet client and customer needs.
• Read, understand, and comply with corporate policies, including HIPAA Privacy and Security Rules.
• Perform other education- and experience-related duties that management may deem necessary.

Benefits

• Comprehensive health plans.
• Paid time off.
• Retirement savings.
• Corporate wellness.
• Educational assistance.
• Corporate discounts.