CMA Care Navigator-Primary Care

Kettering Health • Clayton, OH

14h

About The Position

The CMA Care Navigator supports patients by coordinating care, facilitating communication among care teams, and addressing barriers to healthcare access. The role helps ensure accurate documentation, patient education, and timely scheduling to enhance patient outcomes and operational reliability. All responsibilities are carried out in alignment with Kettering Health's mission, vision, values, and B Safe program. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program is typically required.
• One to two years of experience in a patient-facing clinical or medical office setting.
• Current Certified Medical Assistant (CMA) credential from an accredited certifying body.
• Basic Life Support (BLS) certification within 90 days of hire.
• Proficiency with electronic health records (EHR) systems.
• Strong verbal and written communication skills.
• Ability to educate and support patients.
• Organizational and time management skills.
• Critical thinking and problem-solving skills.
• Ability to work independently and collaboratively.
• Cultural competency and sensitivity.
• Knowledge of HIPAA and patient confidentiality standards.

Nice To Haves

• Associate degree in a health-related field or additional coursework in care coordination or community health.
• Experience in care navigation, case management, or working with geriatric or high-risk patient populations.

Responsibilities

• Coordinate patient care.
• Facilitate communication among care teams.
• Address barriers to healthcare access.
• Ensure accurate documentation.
• Provide patient education and support.
• Coordinate timely scheduling.
• Perform other duties as assigned.
• Carry out job responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED