Career Navigator
About The Position
The Career Navigator helps individuals secure and maintain employment through personalized job coaching, case management, and access to employment-related community resources. The role assesses employment readiness, identifies barriers, creates and tracks individualized service plans, prepares participants for work, and connects them with job opportunities. It also builds relationships with local employers and community partners and informs employers about Goodwill’s workforce support. The Career Navigator maintains timely participant records and case notes, engages participants throughout service delivery, and follows up with participants and employers after placement. The position also plans and facilitates employment-related classes and events, supports job and resource fairs, coordinates referrals, and collaborates with colleagues. Employees are expected to communicate professionally, meet deadlines, follow policies and supervisory direction, maintain reliable attendance, complete required training, and uphold Goodwill’s mission and Core Four values.
Requirements
- High school diploma or equivalent is preferred.
- Post-secondary coursework in Psychology, Special Education, Rehabilitation and Counseling Services, Family Studies, Social Work, or a related field is preferred; related experience in social work or a similar field may be substituted.
- Critical-thinking skills to assess participant needs and make appropriate recommendations.
- Excellent interpersonal and communication skills and an empathetic approach when working with participants.
- Strong time-management, organizational, and problem-solving skills; ability to remain calm and professional in challenging situations.
- Proficiency in Microsoft Word and Excel and successful completion of the NorthStar Assessment.
- Ability to travel within Goodwill territory and follow company vehicle policies.
- Valid Texas driver’s license, proof of liability insurance, and a good driving record to qualify for Goodwill’s auto insurance policy.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Nice To Haves
- Experience working with individuals with disabilities or other barriers to employment.
- Bilingual communication skills.
- Post-secondary coursework in Psychology, Special Education, Rehabilitation and Counseling Services, Family Studies, Social Work, or a related field.
Responsibilities
- Enter and update participant data in the case management system within 24 hours of client contact, and maintain detailed, timely case notes.
- Assess participant needs and barriers, recommend services or referrals, complete intake and assessments, and develop and regularly update individualized service plans.
- Meet with participants bi-weekly and provide outreach when appointments are missed, participants disengage, or additional support is needed.
- Plan, schedule, and facilitate employment-related classes and events.
- Help participants with resumes, interview preparation, job-search strategies, practice interviews, and coaching.
- Match participants with suitable employment opportunities, notify qualified candidates of openings, and support communication with employers.
- Follow up with participants and employers to evaluate job-placement outcomes and provide ongoing support; conduct follow-up calls for at least 90 days after placement.
- Coordinate services and community referrals, support participants’ job searches, and document placement details in the case management system.
- Contact local employers, educational institutions, and community partners monthly and report outcomes at weekly staff meetings.
- Work with team members to organize a Job Fair at least every six months and Resource Fairs as needed.
- Share participant recommendations and collaborate with team members on service planning; follow through on participant needs, referrals, employer contacts, tasks, and commitments, and promptly communicate barriers or delays to the Career Resources Manager.
- Maintain reliable and punctual attendance and follow procedures for reporting absences, tardiness, or schedule changes.
- Demonstrate Goodwill’s mission and uphold the Core Four values: Be Honest, Be on Time, Work Hard, and Be Respectful of Others.
- Assist at reception and the computer bank as needed.
- Complete required GII training within six months of hire and complete 12 hours of professional development each year.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
