Career navigator

Dynamic Workforce Solutions•Oklahoma City, OK

8h•Onsite

About The Position

The Career Navigator provides integrated workforce planning services to career center customers. The role helps customers assess their needs and develop, evaluate, and implement plans to find employment or build employment skills. It involves maintaining contact with customers and service providers, providing career advisement and ongoing employment services, and supporting customers in obtaining and retaining employment. The Career Navigator coordinates service providers, maintains case management records, and helps ensure customers have equitable access to appropriate referrals, workshops, assessments, and internal programs. The position is based primarily in an office, with occasional travel to customer homes, training-provider sites, employment sites, and other locations.

Requirements

Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Mandatory keyboarding skills.
Ability to work in a team environment.
Excellent interpersonal skills and customer-service orientation.
Strong oral and written communication skills.
Valid driver’s license and adequate vehicle insurance coverage.
Ability to carry or lift up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally.
Visual acuity, speech and hearing, hand-eye coordination, and manual dexterity needed to drive an automobile and operate a computer keyboard and basic office equipment.
Ability to perform job functions involving carrying, lifting, twisting, and reaching.

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities.
Coach customers to present themselves effectively as candidates and pursue employment or further occupational information.
Provide career advisement, including developing individual employment or placement plans, referring customers to jobs, placing them in training or education programs, and supporting job placement, advancement, and retention.
Visit customers’ homes, training-provider sites, and employment sites as needed.
Develop, implement, maintain, and update service plans to meet customer needs.
Coordinate service-provider activities and serve as a liaison between customers and service providers.
Implement program-related procedures and provide ongoing case management for a caseload of job seekers.
Provide employment services and guidance to help participants retain employment.
Accurately document customer interactions in the automated system and ensure case files meet or exceed program requirements.
Prepare reports as requested.
Address customers’ individual needs and barriers, maintain an inclusive environment, and make referrals to appropriate workshops, assessments, and internal programs to support equitable access.